Gearbest Questions & Answers

Hi Joey G., Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please note that we are a proper registered company that has been around since 2007. We GearBest are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding.

Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please note that we are a proper registered company that has been around since 2007. We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards, Gearbest.com

Dear George, Thank you for your inquiry about the after-service policy. We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2. If there is any issue of your item, we advise you to contact us at our support center for help: http://www.gearbest.com/about/contact-us.html We always will do our best to help solve any issue for customers. Best Regards, Gearbest.com

Dear Bhavin, Thank you for your inquiry about the item here. We offer a detailed description of all our products on the item page. Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's. Please note we never change the firmware of the item after we get it from manufacturer. If any inquiry, please feel free to contact us at our support center: http://www.gearbest.com/about/contact-us.html We are always here for your help. Thank you for your kind support. Gearbest.com

Dear Charles, We apologize that you are experiencing issues with your order. For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site. Kindly note that the estimated shipping time is valid regardless of tracking information availability. We have offered you a tracking number via our Support Center. Please check this and reply back to us. We look forward to hearing from you. Gearbest.com

Dear asd, Thank you for your inquiry. Please note that we are a proper registered company that has been around since 2007. We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Thank you. Gearbest.com

Dear Nina, Thanks for your inquiry here. For more information of the program, please kindly check it here: http://www.gearbest.com/about/make-money.html Could you please kindly contact us here for any inquiry or issue: http://www.gearbest.com/about/contact-us.html? We welcome your contact and message with more details at any time. Thank you for your understanding and kind cooperation. Best Regards, Gearbest.com

Dear Magenta, We're extremely grateful for your constructive feedback. It would be also appreciated that you could contact us on link: http://www.gearbest.com/about/contact-us.html and "message us" We will reply you in 24 hours. At this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located. Please rest assured we are working on this issue to increase our workforce as soon as possible. We value your patronage and wish to continue serving you in the best way possible. Gearbest.com

Dear Nirmal, Could you please contact us on site: http://www.gearbest.com/about/contact-us.html? Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Thank you for your understanding. Gearbest.com

Dear Gary, At this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located. Please rest assured we are working on this issue to increase our workforce as soon as possible. As for aftersales service, we mainly complete it via the ticket center within 24 hours. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html? We are striving to improve our customer serivce. Thank you for your feedback. Gearbest.com