Dear Gary, At this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located.

Please rest assured we are working on this issue to increase our workforce as soon as possible.
As for aftersales service, we mainly complete it via the ticket center within 24 hours.
Could you please contact us on site: http://www.gearbest.com/about/contact-us.html?
We are striving to improve our customer serivce. Thank you for your feedback. Gearbest.com

They are going to take your money and not give you what you ordered, perform a chargeback ASAP