Thank you for taking the time to give us feedback.
I am really sorry to hear that your feel this way about our company.
I will do my best to help.

Please note that we are a proper registered company that has been around since 2007.

We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
Best Regards,
Gearbest.com

If the review was a negative one then of course it's not showing. Gearbest is scam and they remove negative reviews.