Freshly Questions & Answers

Hi Dorinda, Thank you for your question! You are not charged if you decide to skip the week, or if you cancel your subscription. You'll just want to make these changes, as well as any edits to your meals, prior to the weekly deadline which is outlined in the top right hand corner of your Meal Planner!

Hi Peggy, Thank you for your question! In your zip code we offer deliveries Wednesday, Thursday and Fridays. You will be able to select your first delivery day when signing up, and all of your meals will arrive on the same day. The carrier OnTrac would handle your deliveries, and can deliver anytime from 9am-9pm!

Hi Frank, Thanks for reaching out! Since we cook the meals and ship them without using chemical/artificial preservatives, they do have a shorter refrigerated shelf life than say, commercial frozen dinners, etc. Just like if you were to cook food at home and store in your refrigerator! Typically the "use by" date on the meals is about 4-5 days from the ship date. You can certainly freeze them to make them last far longer, you'll just want to add at least 1 minute to the heating time if heating from frozen. We currently have an ad to receive your first week of the 6-Meal Plan for $39! Below is a helpful link: http://get.freshly.com/freshly-99-less-steakpepp-1/ I hope this helps!

Hi Rhonda, The discount you are referring to is available on our Facebook page! Below is a link to the current ad: http://get.freshly.com/nf-639/

Hi Trish, Our meals will generally last 4-5 days after delivery, or up until the stamped use-by date. They can always be frozen for longer periods of time! I hope this helps!

Hi Marcelo, Thank you for your question! I'm afraid we don't have TV ads at this time. I would suggest browsing our Facebook page (www.facebook.com/freshly), as we have many pictures and videos walking you through our service. I hope this helps!

Hi Barbara, We currently have one kitchen, located in Phoenix, Arizona. Your meals will be prepared by our trained chefs and packaged with gel ice packs and insulation that will keep them cool for two full days of transit, plus twelve hours on your doorstep!

Hi Barbara, We currently have one kitchen, located in Phoenix, Arizona. Your meals will be prepared by our trained chefs and packaged with gel ice packs and insulation that will keep them cool for two full days of transit, plus twelve hours on your doorstep!

Hi Charlotte, You can certainly cancel after the first week! We are a no obligation subscription, meaning you can skip weeks, cancel, and reactivate as necessary so you only receive meals when you want them! There is no penalty for cancelling, you will just need to do so prior to your weekly deadline, which is outlined in the top right hand corner of your Meal Planner, as well as in your Welcome Email and reminder emails. Cancelling after the deadline does not result in a penalty, but any orders that have already been charged would be prepared and delivered. If you need any assistance, you can reach us by Live Chat, by email (Support@Freshly.com), or by phone (1-844-373-7459)!

Hi Charlotte, You can certainly cancel after the first week! We are a no obligation subscription, meaning you can skip weeks, cancel, and reactivate as necessary so you only receive meals when you want them! There is no penalty for cancelling, you will just need to do so prior to your weekly deadline, which is outlined in the top right hand corner of your Meal Planner, as well as in your Welcome Email and reminder emails. Cancelling after the deadline does not result in a penalty, but any orders that have already been charged would be prepared and delivered. If you need any assistance, you can reach us by Live Chat, by email (Support@Freshly.com), or by phone (1-844-373-7459)!