Etsy Questions & Answers

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Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered
25% answered in 1 day
Question:

Hi i have just ordered an item from etsy. this is my first time and i wanted to know how reliable the sellers are

Answer:

If you do, I would be cautious about ordering from international sellers, use a credit card in case you need to contest the charges, and do NOT expect ETSY do a thing if you get ripped off. They are useless and could care less once the sale is final.

By jean w.
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Question:

Why does etsy want so much of my personal financial information when i work through paypal?

Answer:

I am no sure why this would be the case. I have only paid through paypal and have never been asked personal financial information beyond paypal. It is odd that you have experienced this issue. What personal financial information have you been asked to divulge?

By Nancy M.
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Question:

How do i remove a review i made today

Answer:

I think you can only edit it under " your purchases."

By kate f.
Question:

I'm wanting to buy my bridesmaid dresses from you guys, but i dont know how to go about it. how is the quality and sizing? do you guys imitate pictures or is it actually what is in the picture? also my wedding is in 5 months... will i get it by then? help

Answer:

Etsy isn't one seller, it's various people opening up shops to sell their stuff. You need to contact which seller(s) on the website you might want to buy from and work something out. I wouldn't buy your dresses from strangers on the Internet. Just go to a real store.

By veronica s.
Question:

I ordered some items from allfiredup, they make handmade merchandise. they sent me an email that the order has shipped and informed me they do not have a tracking number for the order. i think that means the items have left the sellers shop and the deloivery company has not issued any tracking information, can you confirm this for me?

Answer:

The following is directly from Etsy: This letter sets forth Etsy’s position regarding the complaint dated December 9,2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Jan Baskins (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. 1. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; 2. Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and 3. Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”

By Jan B.
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Question:

How do i know my chosen seller is trustworthy?

Answer:

You don't. You can check feedback and hopefully it will be honest, not a fake review. Personally, after what etsy did to me as a seller, I would NEVER shop there again! If they treat the seller like $#*!, they won't be nuch better for a buyer who has a problem. Frankly, they have become all about the money and don't give a fig about buyers or sellers! Its a shame, they used to be a good company. Guess going bigger wasn't better for them... but they have to pay for that new bldg in NYC somehow I guess.

By Bre g.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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