Etsy Questions & Answers

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Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered
25% answered in 1 day
Question:

I like to know why etsy is so stupid and let sellers steal buyers money? i do not want to see the name etsy ever. etsy you are good for nothing.

Answer:

Agreed. Etsy protects dishonest sellers because they are paid by them. Only one reason-money.

By Hillary P.
Question:

Looking to start selling dont know how

Answer:

Don't use Etsy honestly creat your own website stop leaning on middlemen when you can pay yourself Etsy is now just a pimp for carpet baggers Honestly I was a customer for 10 years and just closed my account they don't protect their clientele and play with reviews...

By Jean f.
Question:

I'm trying to order a weight gain supplement called apetamin. is ordering on etsy legit for this?

Answer:

Etsy is horrible! And so many hidden fee! And no protection and customer services! There is no phone number, no address, no E-mail! Go Amazon or somewhere else. Etsy is the worst! Beware!

By jason a.
Question:

Etsy's pay pal don't work. this happens because paypal protects me from a company with 1/5 stars?

Answer:

I should work with etsy. Im confused by this question.

By kate f.
Question:

Is etsy a good place to order from, from the united states?

Answer:

Absolutely! If you have any questions the sellers are happy to answer them. Each seller/shop is unique, so be sure to check the reviews before you buy of course. Personally all my buying experiences have been fantastic and I found shops I continue to frequent years later due to the one of a kind creations from talented artisans :)

By Anya N.
Question:

Seller refused to cancel my order even tho it hasn't been shipped due to "no cancellation policy". can i just refuse shipment?

Answer:

From my experience once the item is shipped and confirmed arrival by shipper it's yours... Etsy really sucks when supporting their buyers I'm an ex buyer once a loyal customer for 10 years

By Jean f.
Question:

I am trying to purchase some aaa tanzanite strand from jaipur india, i read good and n=bad reviews about etsy so i am entirely confused patty

Answer:

Not clear to understand. What purpose here to complaint

By Candace B.
Question:

Wanted to check the status on two pair of shoes

Answer:

You were sent an email from Esty.com when you made your purchase. On this email it has a line to click on that gives you up to date information on the progress of your shipment. Additionally, on the seller's site, in the lower right hand corner is a contact and comment box you can use to ask the seller any questions you have. If you look over any of the seller's sites at Esty.com you can usually utilize you time better when you have questions.

By Charles J.
Question:

Hi! i open shop on etsy, and i need 10 reviews? how can i do it?

Answer:

Sell 10 items of course! Anything else is cheating and dishonest.

By ms n.
Question:

How to open case to my order??

Answer:

The "I haven't received the item" and "Item isn't as described" buttons are located on your order page. These will open a case.

By S V.

Can’t see your question? Ask to get answers from the Etsy staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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