I ordered something on December 5th, 2018. They said it shipped on December 7th.
I e-mailed them on February 16th asking where my order was. I did understand that it was coming from China. The tracker at the time still said it was on the way.
They responded and said "Thanks for contacting us. I total understand that you need the order urgently. I just checked with the shipping company, everything goes well with your package and we will accelerate the delivery for you. You can also track it online now, here is the tracking information, "
What did they mean accelerate it? You can't accelerate a package that has already been shipped and is on the way. I realized that they never actually shipped it.
I wrote back with their policy, "We promise 50% refund if the shipping time is beyond the promised latest deliver deadline for 15 days and 100% refund if beyond 30 days." Note that they did not uphold this policy until I stated it back to them.
It was beyond 30 days. They wrote back and did refund my order. The refund did go through.
Magically, the shipment that was in process from China to me disappeared. Which makes sense, as they never actually sent the order.