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Here’s what consumers have asked with answers from Dot & Bo staff and previous consumers.
Hi Dena! Thank you for taking the time out to share your concerns with us. If you'd like to provide us your order number at your earliest convenience, we're more than happy to check on the status of your order. In the meantime, we're happy to help share how our ordering system and shipping estimates work. When an order is placed online with us, payment is processed and your order is submitted. As we hand-pick special items from all over the world from different artists and designers, we coordinate shipping from a variety of locations. Each piece may ship separately and will have a unique shipping estimate (listed on the item's product page and in the order confirmation email). Once an item is ready to ship, you will receive a confirmation email and tracking number. You may also check on the status of your order at your My Account > My Orders page at any time. Some items may not show a shipping update until they're closer to their estimated shipping window, but rest assured, we are still working on your order. We hope this helps! Thanks for shopping with us at Dot & Bo and have a great rest of your day
Hi Linda! Thank you so much for your question. All of our duvet covers are covered under our 30 Day Return policy as noted on the product page between the price and size options. Here's more on our return policy for your reference http://www.dotandbo.com/returns. Also, our customer relationship reps are available to help answer any questions concerns at service@dotandbo.com or 1 (800) 693-9937! Please don't hesitate to reach out anytime and thank you again for your question.
Hi M R! Thank you so much for thoughtful question. We're more than happy to help. First off, we stand by our products and are here to assist in anyway needed in regards to the unlikely event of damage/defect. These reviews represent a very small portion of the many many orders we ship daily. We just ask you contact us within 48 hours of delivery, so we can get the ball rolling on making things right. Pieces are constantly being updated or discontinued, so the sooner we know of an issue the more options we have available to resolve them. Our pieces are inspired by some of the greatest designs of the 20th century, but they are high-quality reproductions and therefore not the exact same as those named. We love to teach our customers about incredible design influences, so you can always find our stories on the blog - like this one about designer Eero Saarinen: http://blog.dotandbo.com/2014/08/behind-the-icon-eero-saarinen/. We've personally sat on the Catalan Catalan Chair and it feels as good as it looks. The stainless steel base is solid with no welding. And the seating surfaces feature genuine leather. The West Coast port strikes that have had industry-wide affects have thankfully ended. The backlog of boats at port delayed things, but we're relived to report things are back on track. If you ever have any more questions, please feel free to write to us at service@dotandbo.com and we'd be happy to answer! Thanks so much for writing in with your important questions and we hope you have a good day!
Hi Suzan, Thanks for reaching out! Our Customer Relationships team is happy to look into this for you and can be reached directly here: www.dotandbo.com/contact Very best, The Dot & Bo Team
Hi Mary, Thanks for reaching out. We'd be happy to check in to your order! Please send a request through our online Help Center at: http://www.dotandbo.com/help And one of our Customer Relationships agents will get back to you as soon as possible!
Hi Melissa, Thanks for reaching out! I'm very sorry about the confusion around our our shipping charges. Hopefully my explanation can clarify this for you. The surcharge is in addition to the base shipping charge. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship. For future reference, you can see that information under the header "Shipping Policy" on the item's product page. You may see our base shipping charges by visiting our shipping page at the link below. http://www.dotandbo.com/shipping Please note that these are U.S. shipping charges for the 48 contiguous states. Dot & Bo currently charges an additional fee for packages shipped to Hawaii and Alaska. We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at: http://www.dotandbo.com/help
Hi Phil, Thanks for reaching out. I'm sorry for the trouble with your daughter's refund! I see that Laura had responded to your e-mail and corrected the issue with the refund. Your daughter's full refund was processed back to her card on March 8th. We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at: http://www.dotandbo.com/help
We bought two Kennewick lounge chairs. Keeping in mind that real mid century-style seating was generally firm by today's standards - the Kennewicks are also very firm. Also, the frame is not sufficiently wrapped at the edges/corners, so you can feel the hard frame edges in some places. The upside is that there is plenty of support and the firm padding isn't going to sag or deform over the years.
