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Laura promised my daughter a FULL refund for the damaged / defective fixture. Order ##R939894015. Only rec'd $55 credit. Do you expect her to pay the freight on the "junk" YOU sent. After she rec'd the email promising the FULL refund, I removed my review from Sitejabber and withdrew my BBB complaint same day AND complemented on you doing the right thing... then Laura's email. Will re-post and re-open today. Saying one thing and doing another is a lie isn't it?

asked by Phil H. on 3/7/16

2 Answers
Thumbnail of user serviced

Hi Phil,
Thanks for reaching out. I'm sorry for the trouble with your daughter's refund! I see that Laura had responded to your e-mail and corrected the issue with the refund. Your daughter's full refund was processed back to her card on March 8th.

We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at: http://www.dotandbo.com/help

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Thumbnail of user denisew36

They offered me a $40 credit too - for the two broken chairs that I spent $300 on. Why would I want to use a credit for more crap?

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