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I have a complaint and would like to speak with someone!

asked by Kelly B. on 3/11/16

2 Answers
Hi Melissa,
Thanks for reaching out! I'm very sorry about the confusion around our our shipping charges. Hopefully my explanation can clarify this for you.

The surcharge is in addition to the base shipping charge. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship.

For future reference, you can see that information under the header "Shipping Policy" on the item's product page.

You may see our base shipping charges by visiting our shipping page at the link below.


Please note that these are U.S. shipping charges for the 48 contiguous states. Dot & Bo currently charges an additional fee for packages shipped to Hawaii and Alaska.

We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at:
Helpful (0)
I am trying to order 2 chairs . The shipping cost is $30. Ok but then you add a service charge of $40.........I would order them but I'm not paying and additional $40 service charge. That would make the shipping cost equal tO the price of a chair......please explain
Helpful (0)

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