Developed in part with a grant from
the National Science Foundation
I have a complaint and would like to speak with someone!
asked by Kelly B. on 3/11/16
2 Answers
Hi Melissa,
Thanks for reaching out! I'm very sorry about the confusion around our our shipping charges. Hopefully my explanation can clarify this for you.

The surcharge is in addition to the base shipping charge. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship.

For future reference, you can see that information under the header "Shipping Policy" on the item's product page.

You may see our base shipping charges by visiting our shipping page at the link below.

http://www.dotandbo.com/shipping

Please note that these are U.S. shipping charges for the 48 contiguous states. Dot & Bo currently charges an additional fee for packages shipped to Hawaii and Alaska.

We're happy to help you navigate your way through our site or answer any other questions you may have, so please don't hesitate to reach out to us through our online help center at:
http://www.dotandbo.com/help
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
I am trying to order 2 chairs . The shipping cost is $30. Ok but then you add a service charge of $40.........I would order them but I'm not paying and additional $40 service charge. That would make the shipping cost equal tO the price of a chair......please explain
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Add your answer
Posting guidelines

More questions about Dot & Bo

Why does Dot & Bo not fulfill orders but then use their old customer data to start a new company? They such scammers! what companies would i have ordered from that dot & bo is involved with? is there another company that carries the pillows sold by dot&bo? Was interested in purchasing two chairs from Dot and Bo. They were upholstered in birds and bird egg fabric. Where can I but them now. Where is the inventory. Either dotandbo.com charged me more than I agreed to on my credit card or the card company is charging me more than they should. Can find no emails nor paperwork w/the exact cost of the 2 items I ordered & received. They are much nicer than I expected, but it bothers me because I wouldn't have paid that much for them. I have an order that was delayed. I've already been charged and it was thousands of dollars. I got a message last week stating they've gone out of business. Will my money be refunded or will I be getting the desk I ordered? Hello, I was in the process of receiving a refund the same day that you closed business and I was in contact with staff member Craig. I have not received the refund or any support whatsoever after the afternoon of Sep 23rd. Please advise and refund my money. Thank you. I have a $22,000.00 commercial order with Dot & Bo. My email requests for an updated status have all been returned to me. I now understand Dot & Bo has gone out of business. What do I do now? Hi just wanted to follow up on an order I placed. i received the sorry we're closed email yesterday, i have several items pending. will i still receive them? who can i contact?

Ask a question

Get answers from the Dot & Bo staff and other customers.
Posting guidelines
×
Have a question about
Dot & Bo?
Post Review