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I was supposed to receive my order yesterday, ordered several weeks ago. When will it come?

asked by Mary S. on 4/5/16

2 Answers
Hi Mary,
Thanks for reaching out. We'd be happy to check in to your order! Please send a request through our online Help Center at:


And one of our Customer Relationships agents will get back to you as soon as possible!
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Ironically enough, after we removed the fixture and replaced it we put it back in the box and packing it came to us in. It was the that we noticed a Dot & Bo previous return authorization on the bottom of the box. It was apparent the tag was put on, not by accident, but had been returned from a previous customer and resent to my daughter! WE did receive the full refund finally but never again.
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