Hi Mary,
Thanks for reaching out. We'd be happy to check in to your order! Please send a request through our online Help Center at:

http://www.dotandbo.com/help

And one of our Customer Relationships agents will get back to you as soon as possible!

Ironically enough, after we removed the fixture and replaced it we put it back in the box and packing it came to us in. It was the that we noticed a Dot & Bo previous return authorization on the bottom of the box. It was apparent the tag was put on, not by accident, but had been returned from a previous customer and resent to my daughter! WE did receive the full refund finally but never again.