Here’s what consumers have asked with answers from Borderfree staff and previous consumers.
In theory yes, in practice Borderfree are impossible to contact. I ordered the wrong size, returned boots by recorded delivery, to date no refund, no exchange and no acknowledgement from either Borderfree or Aquatalia the supplier in the US. Although Borderfree received my boots in Sydney two weeks ago (using the official return label), Aquatalia cannot refund as they have not received them?
I PAY WITH PAY PAL BUT THEY DIDN'T MANAGE GOOD THIS PROBLEM. THEIR SYSTEM IS FULL OF GAPS THAT ALLOWS THE SELLERS TO EXPLOIT THE SITUATION. IN THIS CASE THE SELLER SEND ME THE LABEL FOR RETURN AND PAY PAL TOLD ME TO RETURN THE PRODUCT. AFTER PAY PAL TOLD ME THAT THE SELLER ADDRESS THAT THEY HAVE IN THEIR SYSTEM IS DIFFERENT FROM THAT OF THE LABEL