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cristina p.

1 Level 1 Contributor
  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Business, Shopping, Clothing & Fashion

Member since June 2020

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2 Reviews by cristina

• Updated review
For correctness I have to write that last weekend they made a partial refund but they charged me for their errors. They subtracted from the refund both the initial shipping costs and that of the return of the product which were double the initial ones.
In the end they sent a different product and I paid for their mistake so my initial review doesn't change IF YOU DON'T WANT TO LOSE MONEY DON'T BUY FROM THEM
• Previous review
I bought through them from dune london and a different product was sent to me. I reported and they sent me the return label. I returned the product and through paypal I opened a report to get back my money. Tracking shows that they have received the product but they have told paypal that I have not sent anything. SHAME ON YOU. Dune londo confirms that the product has been received and they say it's not like this. Really crazy, for me seems that this situation is not real. If you don't want to lose your money, don't buy from them
Excellent customer service, if Robyn was not there I would not have received my refund because borderfree has no respect for his customers.
Even if it's been a long time I have to give a good score because Robyn really deserves it.
If it weren't for the borderfree problem I would have given 5 stars

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