I've never dealt with a person from TU so I can't attest to customer service. (in 198 reviews)
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Purchased 2 shirts for my daughter, using money in my account with three up, plus a 20 percent off discount code and free shipping. Needless to say super excited, items got here in a timely manner and in perfect shape. Mt daughter loves her new shirts.
I ordered several items and among them a sweater listed as a size Medium. When it got here, the packing slip said medium but the sweater was actually a size Small. It's just too much hassle to return it for store credit. I am disappointed with this careless mistake.
This is the third time I've ordered from thredUP and have been very happy with each purchase. This time was important - a coat for my granddaughter to wear in her mom's outdoor wedding. It was the perfect color, fit and in great condition (I added a fake fur collar to match her mom's new wedding coat). So happy with it!
Considering the fact that Thredup pays to ship my clothes to them and that they take on the risk and overhead costs associated with selling the clothes, I am very pleased with what I received for my bag of clothing. I think anybody who understands the financial aspects of retail should be pleased. Also, Thredup shares on their site their payout structure. I did my homework, so I knew what to expect. I didn't send anything I knew they wouldn't take and expected, as they stated on their site, they would take about half, which they about did. I used my credit to buy a couple things I would never have bought new (like some beautiful Cole-Haan shoes that were more comfortable than any shoes I've ever owned!). I've ordered from them 3 times and overall, been very happy. One item was not quite the condition I'd expected, but customer service was incredible. I am addicted now and have full bag ready to ship again!
I ordered a number of white dresses for my photography studio as well as a number of items for my girls. 3 of the items that were labeled as white dresses were clearly tops when I recieved them. Most of these tops were not even tunic length. All of the items were beautiful and clean. I will order again.
Overall my experience has been okay. I got a skirt that was described as navy that was actually black- that was disappointing. But when several things didn't work out from my other order I was so grateful I could return them!!
What stinks is the return took quite awhile to process and I missed a 20% off free shipping sale because I was waiting to use my return credit!! I guess I will justhave to wait until the next on comes along!
Received an item that was not as expected, had a stain on it. The return process was simple and easy. Only surprise was that it took so long for item credit to be processed once returned. Excellent communications by customer service throughout the entire process.
I have made 2 purchases with ThredUp so far and to say I am very satisfied is an understatement. The selection of name brands and styles are vast and the amount I am able to buy is awesome because I am saving so much money. The hardest part is the anticipation of when my items will arrive. As someone who loves to buy clothes but is constantly looking for a deal, I am obsessed with this site!
The selection is literally spell binding! You will spend hours looking at all the possibilities, wondering how you, or your significant other, will look in this, or that.The descriptions are very accurate and you are getting the real deal, not some cheep knock off. Enjoy and buy!
In placing my most recent order, I used the code supplied to receive a 20% discount on my purchase, plus free shipping. Through no fault of my own, the code supplied and entered when placing my order, did not work and I was charged the full price plus shipping. Called and left message to correct the problem and received no response. Had to resort to e-mail, which was answered and credit is supposed to be applied. A buyer should not have to go through a frustrating and time consuming experience like this.
I really enjoyed my shopping experience with thredUP. My items arrived in a timely manner too.
My one suggestion is...can you please allow for more items to show up on the page so that I don't have to keep hitting the next button to view more items? Maybe have a VIEW ALL button?
Everything I have ordered from ThredUp has been in top notch condition and even though I live in Hawaii right now, shipping has been fast. My only complaint is that I can't get a clean out box here in Hawaii, but when we move again, I'll have plenty to send in!
I ordered two items and never received a confirmation email or an email saying the items had been shipped, but my card was charged the full amount.
I reached out the the customer service email and had to type and send my question twice, replying directly to the emails as requested, and it looks like they still were not getting my emails. I called their customer service line and left a voicemail but still have not heard back.
I have been keeping an eye on my order status and just learned that it has been shipped but is taking 10 days to get to me... in the continental US, you can travel form California to Virginia in less time.
Cute idea and some really cute stuff but this will be my first and final purchase from the site. As a used clothing online store, you need to be more transparent and on top of communication glitches.
The first item I ordered, a sweater, it was too small for a Medium and I didn't care for the fabric so I returned it. I inadvertantly selected store credit instead of getting my money back so I had to order something else. The second time I ordered I selected a zip-up hoody and a hat. I was once again disappointed with the size and the material. Instead of returning the items I donated them to a local charity.
I was buying & selling in tandem to thredup & liketwice (liketwice sold out to eBay so boohoo I just keep my stuff now until another reputable company opens.). I was only sending thredup items liketwice did not buy (because of brands like Old Navy, Nautica ect.) Mind you I was sending the exact same quality including like new & new with tags to both companies at the same time. Liketwice always bought over half my box & paid me a fair price I was always happy with. Meanwhile thredup always rejected EVERYTHING new with tags & would either reject my entire box or buy on or buy 2-6 items at a very unreasonable price. Now, mind you I was sending 20-30 plus items to both companies at the same time! It did not take long to figure out this was not a company to deal with & when I did use my credit to purchase (and had to pay out of pocket because the of prices) the item I received was of less quality from what they had rejected from myself. (faded & worn) So NOPE!!! & What a shame because I love the concept of selling your clothes to a site then re-buying. I made well over $500 with liketwice. This company's goal seems to be to get inventory but not long term costumers. See how many suckers will send us boxes of $$$. Stay Away! Donate or sell them yourself instead!
First began with purchase that had to be returned because of size. The co. sent a postage paid slip for the package and efficiently credited my account. A few days later I purchased a sweater, received it and love it. Very well done.
My only comment is that, in my opinion, I receive too many emails each day.
Currently I am deleting them and if I am shopping mood, I get on to the site.