thredUPReviews 6,178

I sent 16 pieces of woman's clothing new, many never worn. Chico's, Talbots, LandsEnd so good quality clothing. Took three months to process. My payout was thirty-three cents. But I'm happy other ladies got some nice stuff at a great price. I've never bought anything from them so I can't speak about that. If they do indeed keep stuff out of landfills then it might be worth it. It's not like Poshmark where you can make a few bucks if you have time to do the listings.

I love buying second hand, but am very disappointed with ThredUP. To start, for a company based on people looking at pictures of an item on a mannequin, they really need better mannequins. You can't see the actual shape of any clothing. The shipping process took over a week, with FedEx never updating the package after the initial sticker print. Once it got here, about half of my items were dingy or were covered in someone else's hair. One item smelled so strongly like Tide, I had to wash it twice before I could wear it without getting itchy (I'm allergic). I wanted to return about six items, but found out I could only return one and I'd be charged a restocking fee, so I would only be getting $24 back instead of the $40 I spent. That item was a pair of jeans that ThredUP marked as a size 32, but they're actually a size 28. I've had issues with quality control from them in the past, but thought I'd give them another shot. Never again.

My clean out kit was received by Thred Up in August (verified by USPS). It is now late November. I have not received one communication from Thred Up about it—that they received it, processed it, or that I had any sales. The kit details are not listed on my account as has always been the case in the past. They do respond to email, but that hasn't gotten me anywhere. They tell me that because my kit was a Banana Republic partner sale, my kit details wouldn't be listed (it always has in the past). It seems that they have changed their policies. You basically send in your items and cross your fingers that you get anything in return. No transparency or accountability. Nice business model if you can get away with it!

Since writing the above review, I did receive a Banana Republic gift card. I am now giving 3 stars instead of 1. While I am happy with the gift card, it took way too long, and there was still no transparency about what was accepted and no info on my account about my kit.

ThredUP holds items without listing for several months. Then they "lost" some items - the brand new ones with tags. The failed to list, failed to pay, and failed to return through the reclaim process. This is tantamount to theft. Do you want to do business with thieves?

I have been buying and selling with this site for last three years. I have some cash out balance from couple years back, they are telling me they I do not when I see it on my computer. I never request it because it was under $5 so I thought they don't send it such small amount. They don't have the history of my clean out kit from last year too. Last year I sent 45 items of clothes, 3 bags, 4 shoes, 3 boots, 2 hats. I just saw listed it after 5 months later and I only see 20 items for sale. They didn't even listed my channel bag they claim it is not real and they don't know where it is. I keep asking them to send it back but no response from them. Something is really wrong with this company and I rather not deal after my problem are resolved.

As the title states - thredUP seems OK 1 of 4 times. But remaining 3 of 4 times, the item is definitely not as described - measurements are way off (even given some generous wiggle room with their generic 'size guides'). I even got a final sale bag that arrived with the strap completely detached from the body of the bag - the hardware to reattached is bent and damaged beyond repair. It was definitely not portrayed that way in the thredUP pictures! Waste of $50! Buyer beware! ThredUP sells damaged goods but depicted in photographs as in good condition.

I have used them twice in the past. Both of times I had no issues. I understand you don't get as much but it was for convenience. This is the third time that I used them. They now take a $17 fee Which when I got my bag was not indicated. Then they charge you an additional processing fee. They are taking brand new clothes with tags and charging nothing for them. All of my earnings this time ended up being processing fees and I was left with nothing. Seven of my items did not sell and if I wanted them shipped back to me I had to pay out of my own earnings. I contacted customer service multiple times no one ever reached out to me. They are nothing but a scale. And there should be a class action more suit against them for this. They are misleading sellers and buyers due to the photos that they take. One pair of my pants listed, I was extremely confused by because that's not what they look like. Most of my items were returned and they allowed the sellers to use a coupon, where they basically paid nothing for the item. I will never do business with them again as well as two of my friends. They are thieves and scam artists. The b b b should look into them and shut them down. The amount of money that I was promised I never received.

I've ordered the clean out kit three times now and nothing has been shipped nor delivered. This spans from March to November 2023. I give up...

They have no customer service and their business practices are virtually nonexistent. I had sent clothes to them and all of the nice things with tags on them had mysteriously disappeared. I felt scammed and they have no working number and an email that no responds to. I tried to reach out to them 3 times about this. I had no response.

I lost a lot of money by sending in items in bulk to sell. Example: I sent in a dress in perfect condition from urban outfitters with tags on ($129) and IN SEASON. They did not list it. One customer service person told me it was lost and one told me that they were not able to list it because they had too many. I send in a whole bag of Zara, brand new Abercrombie jeans TAGS ON, and recommended in season clothing. Most of which were new. Most of them "expired" on the site before they could sell. Which was like 2 weeks. So far, I've made $6.79 and I owe a $14.99 handling fee. You do the math. I lost a bunch of really expensive clothes and now I owe money. Thanks thredup.

Just make sure you're fine with donating all the items before you send them. If you really want to make some cash on your clothes, this isn't it. But if you just want to recycle some clothes and make sure they end up getting worn again, it's easy to ship them out. But you are responsible for the 14.99 fee if you don't make that within the couple weeks your clothes are listed. ‍

Item description stated "excellent no signs of being worn or washed" yet arrived full of holes, and of course is non-returnable but was completely falsely advertised as the item was clearly damaged

If I could give no stars I would. If you are looking to sell clothes with them, don't! You will never get paid, your items of clothing will mysteriously vanish. I have sent bags of expensive clothes to them. The gift-cards they send get lost repeatedly, after months of chasing I finally get to use them in store at COS whereupon they say the gift-card has zero balance. The customer service is appalling. Recently after badgering them about a defunct gift-voucher they simply passed the blame onto COS, which is a great company and should not be associated with ThredUp, one of the worst companies I have ever come across.

The descriptions don't really give the full picture of the clothing. One shirt I got was sized Small - but was huge! Could not have known that. Another shirt - the material was so uncomfortable. Couldn't have known that. The problem is - now - they charge $4 to return items. It cost me $24 to try on clothes! I'm deleting the app. Not buying here again.

I have been on this site numerous times shopping. I try to hit the sales and the site gives you a code for additional discounts. All to often (most recently 5 minutes ago) i enterd the discount code at check out and received an error msg that the code is no longer valid. That code is plastered all over their site. Prices are not as advertised.

I sent a bag full of clothes with tags or barely used. They claim only 3 items out of 12 sold and the pay out is 1.69$. Btw, no money would be paid out, I would owe them money for that, you get shopping credit. The items are priced for sell quite high, certainly not lower than buying that item on clearance in a store.

They're super busy right now. I sent in two bags and then they ran a special for free express processing. My items that weren't sent express were delayed about two months.

Their item descriptions are AWFUL! For Lululemon they have absolutely no idea what type of leggings they are selling, so the buyer is blind buying your stuff. If your item is Sherpa, they don't describe it that way. They use THEIR measurements for sizing instead of Lululemons. They have a size 20 hoodie listed as a size 14. They made a huge error in one of my items and mislabeled Lulu as Champion. Truly, truly awful. You will not get maximum for your items. You might make 1 percent of your purchase price. I've included photos of their errors. I cannot recommend unless you are truly desperate. I loathe Posh but in this case I recommend because you will make quadruple the money.

I send to threadup merchandise that worth hundreds and they sent me a credit of $2.58. A joke. I will never use this service again!

I sent several items to thredup to sell. Many were name brands that I could have gotten good money for selling on Poshmark, but I wanted to give it a try. This was a complete scam. After the sell of over 20 items I had a credit of $0.25. Please don't make this mistake.

Ok, I've already rated this bs company.but im so infuriated I'll rate again. They are shady when it comes to giving you a decent price for your nice items and they literally take out fees every which way they can. Service fee $25. Return ohhh. $5 item! Had new swimsuit for $88, they priced it $40 something.with a $3 payout.Absolutely absurd bs. Some items are missing, I started with some payout (not much) then down to nothing?!
I told them I want my item's sent back now, no response! I contacted the better buisness bureal. They should not be in business. They should lose their company.something should be done!

I give zero stars if I could!

So... Clean out bag #1 good experience (several years ago).
Clean out bag #2. Lost completely. They credited me $70. I had a pair of boots in there that were worth that alone.
Clean out bag #3. Now we are charging a Service Fee? I thought that was in their "share" of the profits. They "lost" a dress. I got $9 for it. Never worn, designer. I have had an expensive Vince sweater supposedly being returned form the buyer. It has not made it back to the warehouse in over 3 weeks.
And worst of all? There is not a phone number so you can actually talk to a person. Gee, I wonder why?
** I asked for a credit due to the necessity of having to keep watch over all my transactions. Told "sorry, nope".