Usually if I need to make a return or deal with customer service the experience is pleasant. (in 121 reviews)
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I am not sure what to think yet. I picked out a lot of good name brand clothing and from what I can see, only one item was accepted. I have already sent another bag and have a bag ready to go but am hesitating to send anything else.
I guess I am not sure what you are looking for other than NEW clothes.....
Overall, ThreadUp has been an okay place to order from. However, packages regularly arrive a day or two late, and sometimes items are not as described. In addition to this, if you decide to return something, you have to pick between instore credit or an $8.00 reshelving fee.
I have sent in numerous thredup bags and have made over $1,330 using the service. However, I feel that the processing of the bags is a little delayed, as is the release of funds. Further more, I have sent in some premium designer clothing in great condition that wasn't accepted - why?
I really like there clothes and i will definitely be purchasing more.
I also love how i got my items on time.
this is also my 3rd time getting items from here and its awesome how i have not had a single problem with my delivery's.
Happy Customer ! : )
I love Thredup. I always recommend it. I get a box every couple weeks and whenever I have had an issue customer service has been helpful and kind. The clothes are exactly as described and I love that I can return things that don't fit. I buy both clothes for me and for my kids. Now if they would just sell some men's clothes
I almost wrote off thredUP because I was having so much trouble with my order. I was sent a coupon code and spend considerable time putting an order together. When I was ready to check out, the coupon code was invalid. I contacted Customer Service and didn't receive a reply for 3-4 days so most of my items were gone. Once I heard from Customer Service, the representative was helpful and assisted me with another order (after compiling new items). Once again there was trouble with the promotion code but the representative was much faster with responses to my problem. I was satisfied and happy with my order. I strongly recommend that thredUP makes certain that promotional codes work before distributing them. I felt my time was wasted while I searched for clothes and then all but one was purchased by other customers while I was waiting for Customer Service to respond to my inquiries. There should be a faster response time for assistance. I like the business model for thredUP and will continue to make purchases as long as I receive quality products and good customer service. Thank you for inquiring about my experience.
The site is easy to navigate but I always wish they could describe products a bit more. Is there an elastic waist? Is the item dry clean only? Is the item see-through? etc.... When you use the app, you can't get product details. If you can, that is not obvious.
Despite being somewhat overpriced for secondhand goods, I usually enjoy shopping through ThredUP. However, customer service has gotten TERRIBLE in the last year. It took multiple emails and a callout on social media to get a response from a customer service rep, and I was not offered a solution to my complaint. This experienced combined with increased prices and decreased consignment payouts has left a bad taste in my mouth, and I am not likely to purchase again from ThredUP in the future.
Similar to another reviewer my like-new Prada shoes were rejected but kept by Thredup when I did not purchase return assurance. I was told the reason they were not accepted was that mini wedges are not easy for them to sell (but of course there are numerous pairs of mini wedges for sale on Thredup). In my conversations with Customer Service, I mentioned how there are many negative reviews on Sitejabber where customers have similar bad experiences. Since then, many, many generic-sounding positive reviews have been entered, greatly improving Thredup's rating -- hmmmm.
I know there is probably not a solution for this issue, I love ThredUP, but I do have to say that the size "L" in one company is sometimes not nearly the same fit as a "L" from another company. I wonder if adding one or two dimensions would be helpful while the garment is lying flat. I will still continue ordering from ThreUP, but maybe I could return fewer items if I knew how consistent the sizing was for similar items.
I ordered from thredup for the first time a few weeks ago. I ordered 4 items, all clothing, and everything was absolutely as I expected. 3 of the items were listed as "excellent condition" and upon receiving them, I realized that they were exactly that. Everything fit really good and there were no issues with any rips or stains on the clothes. That last item I bought was listed as "new with tags", and that came exactly as it was listed as well. I will definitely be purchasing from thredup again. I can't believe I almost forgot to talk about the deals I got!! I saved almost $100 compared to if I would've bought everything at retail price, you really can't beat this site!
I have used Thredup to sell and purchase. It is always easy to sell my clothes, wish payout was better. I have found some cute items. I like the return policy- no fee if you opt for credit. Last purchase I kept 1 out of 3, loved my C and C California sweater. It is sometimes hard to see color with the pictures. It would be nice if they put color in description as well
I very much enjoy using Thredup! I would give them a top star rating, except that I was disappointed earlier in the year when they changed their payout structure, reducing percentage paid on most items, although I get that they need to make money, too!. Otherwise, I have had a great experience using thredup! They respond to questions, and have a good turnaround time.
I love the concept of Thred Up and have sent over 4 bags already; however, the service is unbelievably slow. I received several emails informing me of a processing delay. I understand the company is new and figuring things out, but misinformation about when I would receive my pay out (and then learning that even once I have the number for the pay out, it still needs to wait two weeks before I can have the funds) were frustrating and unprofessional. At this point, though I've sent in so many things, I wouldn't recommend it to anyone until Thred Up has become more efficient and would not allow so many delays.
I never have any problems with my orders from thredUP. The items are always in great condition amd the prices are amazing. I get a box every month and get to reap the benefits of having an always in style wardrobe! Buying clothes new and seeing those prices is almost painful now! Not to mention the feeling good about being more green!
I check my "personal shops" every day. This feature that allows me to save my favorite brands and sizes is really, really awesome. Why can't Nordstrom notify me when there is a new Tahari jacket in my size on their site? Well, ThredUp can and does. I have scored some very expensive clothes at 20% of the retail cost. (Note that the clothes that were cheaper to begin with are not as deeply discounted.). I've scored some good kids clothes and shoes too.
I don't love ThredUp as much for selling, but I credit it with motivating me to clean out my closet.
Shipping terms and returns are great.
I have been an avid thrifter for years, love the hunt! I've become disabled & can no longer GO to my favorite thriftys/consignments. How great to have it come to me!! However, it is sometimes hard to keep up w the seemingly ever-changing policies at thredup. For example, the return deadline of 14 days down from 30. I always opt for store credit now (also something that has changed often) but once I drop my package at the post office I have no control over when it will arrive back to thredup. If my order is a large one I have difficulty getting everything tried on, deciding & getting it mailed back in time. This will keep me from ordering as much as I want to.
I have owned consignment business's for 20 years.. I love the whole idea of re-using anything from clothing to furniture. Thred-Up has made every step of the process so enjoyable and simple. I consign and buy easier then I would at a local consignment shop. Every chance I get, I share this information.
37 Questions & Answers
ALSO, have noticed that PRICING is totally out of line for used clothing and shoes.
Now, the question is for item #10597914 Nine West Wedges, color stated is CORAL??? Really??? It shows TAN/BEIGE!!! Please tell me what color it is!
(I have seen MANY misstated descriptions of colors AND styles of shoes while looking this a.m.!! I think you need to check out whoever is inputting these online descriptions....not good!)
Donna C Briggs