Usually if I need to make a return or deal with customer service the experience is pleasant. (in 185 reviews)
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ThredUp appears to be very buttoned up...I have sent in my 2nd bag of Threds to sell....didn't make much on first bag but I didn't send the best I could have sent...so hoping my 2nd bag will be more profitable....great way to rotate the closet...My future daughter in law and sister have now submitted their 1st bag so they are excited to see how this works...good quality packaging when you purchase too...Only thing I would personally love to see is adding a VINTAGE category to sell!! Just try it!! I will send you the 1st bag
The goals of the company are wonderful... The clothing is in excellent condition! The selection is awesome.. And the opportunity to purchase extremely well constructed clothes at such an incredible savings is a wonderful thing for those of us that like a bargain and live on a budget!
My experience has mostly been satisfactory. The items arrive in a timely manner however they are not always as described on the website. The jeans I bought were regular length when I had thought they were described as short length so I wouldn't have to hem the legs.
Recently received my 2nd order. Even tho I'm returning a few of the items (too small) I'm very impressed with the quality of the clothes . Everything I've purchased has been exactly as described. I really appreciate the program that gives a percentage of sale to the school of your choice. I will continue to shop with thredUP.
I found thredUP when I wanted a vintage 70's look for a dance. I couldn't believe the quality and prices. So I went back to designer jackets and tops - 5 gorgeous items for $125. And they arrived beautifully wrapped. Great customer service.
Heading out of the country to visit our little girl, whom were in the process of adopting, I wanted to find some cute bus reasonably priced clothes for her to wear. Boy, did we hit the jackpot! The prices were perfect, everything has fit, and age looks even more adorable than usual!
only real disappointment is how much cash (credit) I got from the bags I sent. When you see how much they sell them for. They are making quite a haul. I've sold on poshmark and mercari and don't like the hassle of shipping. So the thredup back is so easy and convenient.
I cannot say enough good things about this company. They operate with high moral standards and professionalism from the packaging they use, to the honest descriptors on their items, to their generous return policy, and more. I feel proud wearing their clothes and selling back to them. I challenge anyone to try to find a website with more integrity.
I knew that "embracing my gray's" would be challenging but I was ready. As I researched how I would go through my hair transition I realized that I needed to change the color of most of my clothes.
Thread up.com has been a wonderful option to filter out clothes that don't work with my new color palette. Looking for clothes that are age appropriate, my size and the right color for my face and gray's/ silver hair is not easy.
The chance to buy designer clothes at a affordable price is fantastic and has made my shopping very easy too. Thank you
I have been very pleased in general with Thred Up. The quality of the clothes has always been good. The sizes haven't always been uniform but that is the manufacturers' fault, not Thred Up. The only thing that is keeping me from giving five stars is the length of time returns take. It took almost three weeks for my last one. I wish they could speed that up. But even with that, I highly recommend using Thred Up.
I like to shop secondhand, but sometimes you just can't make it to the store, or you can't find good quality secondhand items. By using ThredUp's multiple filters I am able to find what I want quickly. I found two shirts that I really liked at great prices, and when I received them they were true to the pictures and fit listed on the site. Shipping could be a little faster but for the great deal I got it was worth waiting a couple of extra days.
I loved the first shirt I got - it's like new and was such a good deal! I just returned two knit pieces. They were both in excellent condition and fit fine, I just didn't like them once I tried them on. I shipped them back. Now I'm just waiting for my refund.
It has been so easy to pick out items to try out at home. It is just as easy to return items that don't fit for credit & then get more items to try out. They also have frequent sales so I can get even more for my money. ThredUp is a great option for easy shopping without leaving my house.
Love looking at the well designed site, loved getting my thred up bag, loved the return policy on the one thing I didn't like upon receipt, and look forward to the check I'm getting for the items I sent in.
Cleaning out the closet and getting money for it -- what's not to like?