I don't understand all the negative reviews about selling items. What did you expect? (in 382 reviews)
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I've bought from them several times. The pictures are terrible, they listed one item as a shirt, when it was clearly a dress. Items that I received were not in great condition either. Most were faded, some were stained and the pictures were missing details that were important to the purchase (such as length/details of the fabric, the staining or fading). Overall, I've had MUCH better luck at Goodwill and several local consignment and thrift shops. Every time I took a chance buying from them, I was very disappointed. I made a purchase when they first launched, after I received my shipment a rep sent me an email asking me about my experience and if I had any suggestions. I wrote them an email explaining the issues I had, which was ignored. Don't bother with them, don't make my mistake...
Tip for consumers: Don't bother, not worth itAsk Jessica about thredUP
ThredUp has become the first place I shop for clothes. From casual wear to bridesmaids dresses and now for my maternity clothes. I feel like I can finally dress the way I have always wanted to but could never previously afford. Love it!
Horrible. If I could give it no stars I would. Sent in a full sack of clean girls clothes. Stated there was stain. There were none. Received $5 for around 18 items. Use your local consignment store or donate so you will get the tax write off.
Tip for consumers: Do not use Thred up.Ask MLP about thredUP
I love this site !!!! What is not to like??? Either way, I see it as a win, win situation....
Haven't paid full price for any clothes for years...... long before this site, but, really love the
concept... glad it is available.... Thanks
Tip for consumers: Have fun with it.....Ask Suzanne about thredUP
I have purchased several items from thred up for my children and for myself. I've been very happy with the quality of the items and the price. My most recent purchases for myself include a maternity dress for a wedding and a maternity dress for a formal event, by purchasing used, I've saved approx $250 for dresses that I'll likely wear only once.To The people upset abt not getting much money for their items they've consigned, I think that's just the nature of consignment. I do think, as someone else mentioned, that some of the photos could be improved if they ironed the clothes, but w mass qty, that's likely unrealistic.
Thredup is garbage. Payouts for items are about 50 cents. I sent in a pair of 7 for all mankind jeans (retail $245) worn a handful of times and they did not accept them because of a "stain." I had them send me 2 pictures and there is absolutely no stain! So shady. I fully expect these jeans to show up on their site for sale. Do not waste your time!
Tip for consumers: Don't use this site!Ask Ashley about thredUP
I love Threadup.I have had wonderful experience ordering clothes online from them.It is easy and I love the pictures and descriptions of the clothing on their website.I have ordered clothes from here for my daughter and myself.The best part is,I can get nice looking,good looking clothes in my price range.
I can't say enough good things about ThredUp and recommend it highly to anyone who loves clothes as much as I do. I'm not sure how I originally came to find out about the site, but it has become my go to place, especially when it comes to finding extra special dresses or other items for myself and my grand daughters. Everything I've purchased has been new, nearly new and of the highest quality. The prices are all at least 60% off and I've gotten some spectacular things that were 80% off of original retail. Shopping is a breeze and shipping is fast. ThredUp is so great, I almost didn't write this review as I want to keep it for myself!
I was so excited about using this site but am positively outraged with my service! The first time I sent in a bag stuffed to the brim with clothes, but I wasn't sure they would take most of them so I got the insurance. They accepted about 6 items and I got the rest back. I wanted to get something I really liked so it took me awhile to find what I wanted. When I did, I couldn't find out how to redeem my money, so I sent them an email asking what happened. They told me that they had put it towards the insurance so I didn't get to buy anything! In that email I asked about the second bag I sent in as well. I sent nicer, more expensive clothes and its been about 2 months and I haven't heard back yet. They said it probably got lost or something! So, in all they didn't let me redeem my money, they lost a bag of some really nice expensive clothes, and were quite unhelpful! I have not tried shopping there though, so who knows... DO NOT SELL YOUR CLOTHES TO THEM!!! TRUST ME!!!
I have never consigned items through thred up but I have made several purchases from them. I was able to get a semi formal dress to wear for my husbands Christmas party for $20! I was considering renting a dress but this was considerably cheaper. I have not had any issues with what I have ordered so far and love getting nice items for great deals!
I've used thredUP over the past year and found their service to be excellent and their prices amazing. The quality of what they offer is consistently good and they make returns very easy. Especially for clothes for my daughter, who's growing fast, they are a great find!
I want to share about my excitement at the first few times. I made a few purchases from them. It was impressive at the beginning, then something happen with their pricing policy. It was much cheaper for me to find deals online for the same price new items than buy from them.
Later, I decided to sell them mine clothes and from my kids. I wouldn't recommend to sell them either, because they give you just so little and they do not accept sometimes brand NEW items with price tags, such as Express or Ann Taylor, which is very disappointing.
So would not recommend to sell or buy from them now.
Customer service is inept. Takes a long time for a response. Executive sent an email "follow up" which included a link to an invalid email address and his own address rejected replies. Payout is not transparent; you must request reasons for rejection rather than an outright listing. No photographic evidence provided. Prices of items change WHILE IN YOUR CART. Payout on bag took 2 months from mailing date. Returns require purchaser to pay return shipping. Item listings do not include basic information such as color or dimensions.
Tip for consumers: Try competitor sites instead.Ask D about thredUP
Love ThredUp for great deals on designer kids clothing. Always find great deals and customer service is excellent!!
"Terrible, terrible, terrible. At first I thought, well maybe some items had been used a bit more than I realized. By the 3rd bag, I got better at guessing what items they'd accept. The 4th and FINAL bag I sent in got an apology email that NOTHING was accepted. One of the items I send were black suede boots that were literally worn ONCE b/c 1) we were in the midst of a heat wave in So Cal & 2) my daughter forgot she shoved them under her bead. Really boots that were worn once and didn't bet accepted. Another item was a very gently used burgundy patent leather purse from Nordstoms - "not accepted"?! Here's what I think is happening - the "specialists" are keeping the items. Never again!"
Tip for consumers: I guess they are okay for purchasing, but DEFINITELY not for selling.Ask NT about thredUP
I have been using thread up for about a year. I have sold several handbags on thread up. I love the promotion that they have been having where you can earn 100% back on handbags. I have had a few pricing/pay out problems but they were handled quickly and efficiently by the customer service team. The thing that i am not happy about is the clothing. You do not get paid much at all for clothes that are either brand new or in excellent condition. I understand that i might be sending in gap, gymboree or loft and not dkny or kate spade or mk clothing, but i expect a little more than fifty cents per item. I recently received an email with the new pricing guidelines and found out that they will probably not be accepting those brands that i send in. Therefore, i dont think that i will be sending my clothes in to thred up anymore. I will take them to a local consignment store or save for yard sale. I'm very disappointed that they seem to be weeding out the average person and catering to the upper class.
Tip for consumers: Don't expect to receive a big payout unless you are sending in very high end brands.Ask kristen about thredUP
Honestly, it's not worth selling to them. I sent a bag STUFFED with clothes and they took 5 things for a grand total of $11. I'm happy to donate the rest, but I should have gone with the other big online consignment place.
ThredUp also needs to put more work into their pictures. Clothes are still wrinkled, shoes are creased, and when they don't put things on a dummy, you can't tell how it fits.
Tip for consumers: use liketwice.com instead!Ask Ellen about thredUP
I did do my research before I decided to consign with ThredUp. I am incredibly disappointed with my experience. I sent in many high end, quality items. As an example, a Kate Spade purse, used only a few times and in it's original dust bag. They sent it back saying it looked "worn". That was absolutely BS. I went over this bag when it came back to see what they were talking about. I could find NOTHING where it appeared to be worn. They accepted some of my Sweet Pea items, and rejected the others based on them being "too old" yet they were all purchased at the same time. There is no rhyme or reason for what they accept. They did send me an email after I specifically asked what was wrong with my items, but again the answers were not correct. A $400 Kate Spade purse in brand new condition should have been accepted. I chose this site because I thought it would be a perfect place to sell my high end clothes and accessories. I will never use this site to consign again.
This site can be great to buy things, you can find them at a good bargain. I personally will never again send clothes to be sold. I sent them a bag FULL of clothes (a lot of the items still had tags on them) and they only purchased 3 items. I'd rather just donate to my local church.
I have bought and sold clothes with ThredUp and am very satisfied with my experience. When I have sent clothes in to be sold I was fairly compensated. I know some customers have complained about the low payouts, but if you see how much the clothes are being sold for (super cheap!) then there should not be any surprises. It also beats the hassle of using other consignment websites where I have to do all the work (answer emails, haggle the price, and ship each piece individually) and the website still taking a 50% commission! I am also very satisfied with the items I have purchased through ThredUp. I have bought clothes for myself and for my children. Out of my multiple orders, I have only had one order that had clothes that did not meet my expectations. They were non-returnable items, but when I sent an email to customer service about my order, they promptly responded and allowed me to return the clothes I was not happy with. Their customer service was very quick and courteous.
This website is an internet shopper's dream!! Brand new and near brand new designer clothes for a STEAL!! They have a large number of items in each size, kids and women's included.
Tip for consumers: Have plenty of money available!!Ask Samantha about thredUP
I love ThredUp! I was able to find jeans and jackets in my size for about 75-90% less than in the store, awesome. I got 3 pairs of jeans and 3 jackets foir one regularly priced pair of jeans. They offer great brands at good prices! I also loved selling stuff with the polka dot bag. Thank you Thref Up!
Tip for consumers: As with selling any used item, don't expect to get a ton of money back. Just think of it as money that one would not have if it were sitting in the closest!Ask Lang about thredUP
I absolutely love and adore Thredup. It allows me to buy whatever fashion trend is out at the moment, and my favorite brands at a fraction of the price. I would much rather own something of better quality than pay retail at Forever21 for example. I have only had positive experiences with the website and customer service reps. I have sent several bags to sell and purchase items on a regular basis. Shipping is extremely fast since I live in California, and returning items is the easiest I've ever encountered with any clothing site.
Thank you for making pricier fashion more affordable for us working moms! I don't feel guilty when I buy one or two items for myself on this site because it's usually 70% or more off of retail. I also follow on facebook and instagram + the phone app so I get coupons regularly.
I cannot say enough good things about Thredup! Everyone is extremely friendly and all of their messages on social media and email are positive and uplifting. I hope this company is extremely successful so it will last FOREVER! :)
Tip for consumers: One tip might be to start searching for brands that you know your sizing in already. Make sure to use the filter buttons on the left and always look at the fabric content to see if things are stretchy or not.
I also sometimes click on the sellers back to see what size the other items are and in other brands. This helps to know if something runs smaller or larger. :)
I will not sell my clothes through thred up again. The pay out is nothing. I sent them 10 pieces of practically new clothing one which was a beautiful never worn dress that cost $100.00. My total payout for everything including some nice purses was $33.00. That's it. Also it is money to buy clotges at thred up. I have never gotten the momey. i have to do something to get it. Not easy, nothing good came out of it or not a good pay out. Not worth it. The clothes they sell are okay, but some are stained or flawed. My least favorite thrift option to sell my clothes.
So far we have not actually consigned any clothing with ThredUp but we have made multiple purchases and love them! Having the choice to buy our clothing used instead of new is fabulous because it is simply better for the environment to reuse.
The website is very well organized and makes it very easy to find petite sizes and our favorite brand kid's clothing. The customer service responds quickly and is very helpful. We will definitely shop with ThredUp again in the future.
Wish I had read this site before consigning with them. They tell you what brands they won't accept and then you go on there and they sell the same brands they say they won't accept. I have not bought anything from them, yet. However, I will never consign with them again. I had a terrible experience with them returning items in perfect condition, name brands (Banana Republic, Gap, BCBG) for no apparent reason. When something did sell the message I got had the wrong size. I still have a pair of Madden (Steven) boots for sale but the message says "pending" because it's in the process of being purchased. That message has been on there for over a month. I picture a huge warehouse where all these bags are sent and people working like slaves around the clock. I made $21 when I could have sold them on Craigslist or ebay and made out better.
Tip for consumers: Eventually, the Steven Madden boots did sell. They were new boots and in perfect condition and it took months for them to sell. Someone suggested I use consignment shops and I have done that for years, but I just wanted to try ThredUp. I've thought about purchasing but sometimes the picture of an item is almost invisible, especially if it is a light color. Also measurements are not given. You really need to know your brands and how they fit.Ask Kathy about thredUP
Please, donate directly to charity - Thredup will take your clothing items and give you a pittance in return, even if you follow all their guidelines. They seem dishonest. I don't see how they can stay in business for long without a change in their business practices. Is management even listening? Or, are they the problem...
I don't mind buying from them, but you have to be careful when selling.
As far as purchasing goes, using their website is fantastic because of the well designed filters. Sure beats sorting through racks at a consignment store! However, of the numerous purchases I've made I'm pleased with about 85%. Sometimes their labeling is incorrect (i.e. Levi jeans for one of my sons wasn't labeled as skinny and should have been).
As far as selling goes, just as the other reviewers have noted, beware. I've sent in three bags stuffed full (all adhering strictly to their guidelines) and have had a very slim acceptance. I've been pleased with less than half of the prices elicited from my items (i.e. BRAND NEW, never worn, pair of ballet flat TOMS sold for around $10). If you're sending in current fashion brands like Banana Republic or Ann Taylor you'll do ok, but don't bother sending in anything lower end like Old Navy or higher end because you won't get the prices you'd expect. Not only that, but it's a complete mystery how they select items. As I already mentioned, I adhere to their guidelines and they still only accept a few items from my bags. Now I will only send in items that I would otherwise donate to Goodwill or give away to others. That way I'm not disappointed when my items aren't accepted.
Tip for consumers: Decent for purchasing, not so great for sellingAsk Sarah about thredUP
I've alwaus had a great l experience with thredup, in regards to purchases. I will say that a TON of things that are in amazing condition of mine, was turned away. I have always gotten amazing quality clothing, but I am seeing things creeping upwards, in price.
I would give Thredup 0 stars if that was an option. I wish I had done my homework and read the reviews before consigning with them (they have 153 complaints on file with the Better Business Bureau, and they will have 154 when I am through). First, there is no transparency as to their review system, and I legitimately believe they are stealing from their sellers. I have consigned with them 3 times. Given their stringent standards, I was somewhat shocked the first time I sent a bag in and they sold my brand-new, never worn leather Ugg boots with a wedge heel for $34. I paid $295 for them. Yet they sold my 6 year old Banana Republic blazer for $47. After getting what I thought was a good feel for what they accept, I decided to entrust them with some of the more high-end pieces that I had been nervous to send because of their deep discounting (shame on me, I should have known after they sold the Uggs at a Walmart price). Imagine my shock to discover that they did not accept my brand-new, never worn $198 Citizens of Humanity jeans with the tags still attached, a current season Banana Republic dress that was only worn once and was in PRISTINE condition, and a $380 Laundry by Shelli Segal dress that was also worn only once and did not have so much as a wrinkle on it. My inquiries to their non-existent customer service have gone unanswered. Upon further research of this company, it seems that many other sellers have had high-end pieces mysteriously rejected with no explanation or account of where these items have gone or why brand-new merchandise from designers on their approved list have been rejected. I 100% believe this company is stealing high-end items from their sellers. In contrast to the brand-new items which were somehow mysteriously rejected from my bag, they did accept several old items from me that were not in nearly as good shape as the pristine designer pieces I sent (and yet, my brand-new Citizens of Humanity jeans have somehow gone missing). Considering that I have now read so many other reviews of sellers who had the same experience, it is my belief that they are keeping the higher end pieces and doing whatever they want with them, after all, we are not provided with any reason as to why our items have been rejected.
I love Thread Up! It has become one of my favorite stores to find good deals on quality clothes without spending a lot of money. I also love their referral programs. Those $10 add up pretty quick when you spread the world :-)
Tip for consumers: Use the search bar to find your favorite brands and size. It will save you timeAsk Betty about thredUP
My comment on thredup is strictly based on kids clothes. I scanned the site and saw some really high prices for some really warn out stuff. A pair of dirty,warn new balances for $17.00?? This confirms my notion that consignment for kids items is for suckers. Most businesses give you next to nothing for your items and sell them for too much just to pay for the overhead and still turn a profit. And people fall for the high end brands thinking they are getting a deal. I have three kids and have always found awesome deals on brand new name brand items. You just have to shop smart. Always use coupons and never buy unless it's on clearance. The big name kids retailers get so many collections that they almost always go on clearance before they are out of season. Just bought 4 pairs of boys corduroys for $5 each at gymboree. Dont buy consignment for kids ....they're ripping you off!
Well, I've never purchased from them but have sent in many bags of clothes. I have questioned why they seem to take dreck but have not accepted some really lovely designer pieces; I gave them the benefit of the doubt. However, I am writing this review because they just rejected a BRAND NEW WITH TAGS, gorgeous Badgely Mischka handbag worth more than $300. I was so sure it would be accepted, I didn't purchase return assurance. You'd better believe they are selling it somewhere. I don't trust this company and will no longer do business with them. Seller, beware.
Tip for consumers: Buy, don't sell.Ask Lise about thredUP
I sent them 2 pairs of never worn Gap jeans and 3 Old Navy shirts that had also never been worn, everything was in mint condition. I got $14 lousy dollars. What a rip off. I was hoping for minimum of $5 each garment. Never again will I deal with them, buy or sell.
Tip for consumers: Buyer/Seller beware!Ask lin about thredUP
Thredup isn't bad, but there is a lot of room for improvement. I sent in some items that I normally would have just donated to a local thrift shop. My clothing was from middle of the road retailers, not high end but not Walmart quality either, think Kohls, American Eagle, Lane Bryant, etc. I sent around 25 items that were all in good shape but none had tags. I got just over $12 for my bag. I was satisfied enough with that payment because, as I said above, I otherwise would have just dropped them in a donation box somewhere and got nothing. Thredup also donates the clothes they don't buy, which is good.
One thing that worries me is the bag fee. Right now, it's waived but apparently they sometimes charge you $5 as insurance that they will get their bag back. If this fee continues to be waived then I will definitely send in more clothes later on. If not, then I probably won't send any more because you could actually end up with less money that you started with. I couldn't see this working unless you are guaranteed to get at least $5 for your clothing. There is also one other thing I didn't like: the wait times. You should be prepared to wait almost two months for your bag to be inspected because it takes them that long. I was really surprised by that! They should definitely try to speed their process up quite a bit.
My advice would be to only send in items that you are okay with losing so you won't be upset if your bag only gets a few dollars or even nothing (which I've heard can happen). If you have the option and desire to bring your clothes to a local consignment shop for appraisal first or the time to try to sell your clothes at a better price at a yard sale, then go for it because you'll probably make more money that way. But if you're like me and don't have any consignment shops around and are too busy to have a hard sale, then this is a great option.
Overall I would recommend Thredup if you would be happier with a few dollars than nothing for your old clothes. I would not recommend it to people who are looking to get back a significant percentage of the money they spent on the clothes. I haven't bought anything from the site yet, but I imagine it will be fine. They have cute stuff and it's available in all sizes including juniors and plus.
Do not send them anything!! They will rob you. I sent over 25 items including a Banana Republic handbag they are selling for $36, an original Kate Spade handbag and many more items all in excellent condition and current styles. I wasn't expecting to get much because I understand how it all works, but I figured maybe a dollar an item at least. It took them nearly a month to process my bag! When they finally contacted me, I got $3.00!!! Oh well, I was curious. I don't know how they get away with such terrible business ethics.
Tip for consumers: The only thing they could be nicely rated for is the nice bag they send for your stuff that they steal. HahaAsk Dee about thredUP
I am totally pleased with the quality of items I receive, but I placed two large orders thinking I could easily send back the unwanted items for no charge. That was NOT the case. I was able to find this answer on the Q&A page after having received my orders but this was not entirely clear up front so in the end I paid almost $20 to return 1/4 of my items. To me its only worth it if I am familiar with the brand and sizing so that I know for sure that the item will fit.
Dont sell... its not worth it! But buying is a whole other story! I buy from them very frequently for myself and my son and we love the experience! Shipping takes awhile but Ive been pleased with what I recieved everytime. I think Ive placed around 30 orders so thats pretty impressive :)
I have bought a few different times and have been happy every time. I will keep buying from thred-up.
I have sold (once, never again) and bought a good amount of times. I would have to say, as far as selling goes, don't bother. Id rather give the clothes to somebody in need than get pennies on the dollar from them.
When you buy clothes from them, I believe you have to be very careful as they use the manuf. price and not what the store sells it for. So, in reality you're not really saving what they make it out to be. All the clothes I have bought have been in VERY good condition. My biggest complaint is they codes that NEVER seem to work for me!
Tip for consumers: Know the brand you're buying and the true cost otherwise you might not get such a good deal.Ask Rachael about thredUP
thredUP is an excellent shopping site. I've saved hundreds of dollars so far. Their prices are accurate and very reasonable for the items, and their descriptions are very accurate. I really like the filtering system and you can create saved searches and get notified when something new arrives that you may like. I do wish that you could mark your favorites because there are so many items it can be difficult to go back. Overall I recommend this site for anyone who loves fashion and saving money.
Tip for consumers: I add items to my cart even if I'm not sure if I am going to get them and then I just filter my choices at the checkout. It's so much easier than trying to find an item you want to go back and find.Ask Raine about thredUP
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