I sent in a number of clothes items ALL new with tags, never worn: Ralph Lauren, Mini Boden, Tom's, etc. They gave me $13. Less than $2 an item. Would have preferred to donate to a local charity. This organization is disgusting. Don't fall for it!
My bad that I did not look at online reviews of thredup before "selling" with them - just google "thredup reviews" and you will see there are literally thousands of complaints regarding selling. My experience was essentially the same as Nellie's - sent 22 items, most with tags still on from stores like Ann Taylor, J. Jill, Banana Republic, so on (in other words, no low-stuff) and got a whopping $9 payout that, once they deducted their "costs" meant I got basically nothing. How does a company get away with this? They deserve to go under and I will tell anyone I know.
If you enjoy feeling sick about something you've done, then this site is for you. We sent in a full bag of clothing and we were super disappointed in what we received as a credit. Now, I understand how someone might read that statement and think, "Well, you must have sent in a bunch of overused crap," but trust me, everything was in great condition, a number of items that still had the tag. Some of the items with tags (branded Baby Gap, Children's Place, etc.) didn't even get used! Hindsight is always 20/20, but we would have felt so much better had we just given our items to charity. Believe me... that's where it's going from now on. Aside from the example of them not using stuff with tags still attached, another of my favorites are the items we got 60 cents for that they sold for $12. Never again.
Thredup is a great resource for unique fashion finds at decent prices that won't break the bank. I've bought and sold before. While the prices that they pay seem low, the site does offer a calculator that helps provide estimated payouts thus should not be a surprise. Additionally, as a reseller to other online and local stores, the payouts are in line with these other places - of course this may differ based on geographical regions. In any event you can also reach out to Customer Service for help and they are super responsive. That's actually what I wanted to highlight. I've dealt with CS multiple times before and they have always been great - resolving all my issues in a timely, respectfully, and amicable manner. I've never had a bad experience that they didn't reconcile.
ThredUP has been a favorite option for finding low priced designer clothes since I first discovered them. They are super convenient and when items don't fit, the process to return them is very easy. Always excited to get my green polka-dot box.
All I wanted to do is browse by the site maybe make a purchase but it kept blocking me with a pop up. Insisting on my personal fb profile. Ha... Dont think so... Talk about harassing a potential customer... Bye...
Complete scam. Ended up with $9.00 after fees and thus was from a full bag of named brand clothes. Some still with tags on them. Also slow to get started-took 2 months to process. Donate or sell elsewhere.
One item was heavily stained with pulled threads. Another had a button literally falling off. I wouldn't buy these items at a garage sale for the $2 restocking fee. Only one item arrived as described. The whole box reeked of bad perfume. If you're a seamstress, willing to gamble, and looking for unusual items that fit your style and wallet or only buy new with tags, go for it. Otherwise Poshmark is a lot better, and the sellers get the money, not some start up tech CEO. I'd love to help you think secondhand first Jim, but this business model fails.
I always shop secondhand for clothes when possible -- but thrift and consignment stores are hard to search through, and with sites like Ebay you just never really know what you're going to get. ThredUp is neither of those! Huge selection, decent merchandise, well organized and searchable, good pictures, and -- the best part -- measurements! As an ultra-petite person, that alone is worth everything to me. I love this site!
Very unhappy all around. Clothing and handbag sent in were not accepted due to signs of wear? Some items were brand new with tags attached. Pay out prices are ridiculously low. $10.05 total for a pair of Levis jeans, A&F jeans, Forever 21 jeans, Hollister Shorts, A'gaci top and Anna Shoes. This is what I'm paid? The large amount of nice items I sent in as well as a Coach handbag had been used for only 3 days were apparently "donated'. Shipping of items ordered take way too long compared to the competitor TWICE. I won't shop here again nor refer friends. And CERTAINLY won't advise anyone to sell items through here. My mistake for not paying for a return bag. Didn't imagine that so many nice things would have been rejected.
I decided to sell my gently used clothes at thredUp (we're talking J. Crew and madewell items) I sent it in September and didn't get paid out til November. Their buying process is just terrible, I've had greatly luck and turn-around with crossroads trading.
Good experience with buying, but selling took two months (after being told it would be one), little communication while waiting and I was very unclear about selling process, not sure which items were accepted or why.
Reading the reviews makes me wonder how they stay in business, sounds every bit as misleading as Good Will, they too make huge profits and don't even pay Penney's for their merchandise. So buyers/sellers beware.
After paying for shipping your items to thredup you might not be making anything.
Ordered three items. One skirt was way too much worn-condition, stretched waist band, and faded. One tank top was totally ripped inside the shelf bra which provide no support as a bra top. Worse than Goodwill. Don't they check the items before listing? You can't trust their item description and condition. I'm in the process of asking for refund. Will see how long it will take, or if I can even get my monty back. NOT RECOMMENDED!
Recently they started charging nearly $20 to process a bag. The bags used to be free. You hardly make any money for mid range label clothing like Madewell, Banana Republic, etc. They then take most if not all your earnings in fees. At least you can claim your Goodwill donations on your taxes. You'll get far more money. Thredup started out great but has turned into a money grab site - beware.
Don't sell to them. They will give you pennies, seriously. Like for a great/almost new condition 100% linen GAP dressy pants I got 0.35 cents. Plus for much better more expensive items they still price it very very low payoff and there is no way to dispute that and get your item back.
ThredUp has a few merits and several negatives. Handbags especially are grossly overpriced. They make contacting them so difficult that you want to give up. Shipping is the pits, much too slow, unreliable thru FedEx/UPS. When I started three years ago, the company was spot on. Now they make buying a headache.
Skimpy descriptions sometime don't even guess at fabric type; coats don't include if they are lined and with what; shoes photos don't include whether there is wear on soles. These issues made me not want to risk paying blindly for an item, then having to pay for returning it. Didn't buy anything.
I've ordered from them twice this month. Everything came fast and boxed up so pretty. Clothes were exactly as advertised and looked like new. For those complaining about consigning with them, you people do realize they are in business for a profit? You're not going to get a lot for your stuff because they sell cheap and still need to make something off of what they post. Greedy consumers.
I've never purchased from thredUP but received an email stating 40% off my first order. So I found a purse, proceeded to check out and entered the discount code. A message popped up stating someone else had already used the code. Nice. Clearly this outfit isn't in it for the long term. Future emails will be taking the fast track to the junk file.
Overview
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
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