Usually if I need to make a return or deal with customer service the experience is pleasant. (in 190 reviews)
Detailed Rating Summary
▼ Sort by: recent
When I have clothes I no longer need, I donate them. With thredup, I easily mail them away, and what they cannot use, they donate. The only difference for me is that I drop off clothes at the post office instead of a donation center. Everything I've purchased through thredup has been of great quality and I've enjoyed it. Great company!
I like how new items are added daily. I've enjoyed the items I bought. My only hesitation is that the photos and descriptions don't always show the details I like. For example, I just bought a long wool coat that I thought was heavy wool meant to bear the elements of the Northeast. Instead, it was a light wool coat that I should wear indoors or on mild days.
My experience has mostly been positive. Have only returned three items considering I have purchased 4 times. The only problem I have are the prices. Some of the prices are ridiculous. I wanted to purchase a pair of Drew sneakers and the "original" price that Thred-up gave ($190.00) was an outright lie. I went to the Drew Shoe Webiste and they are $152.00. Now I feel like I have check the Thred-up price for Shoes against the website. I feel the same about their prices for handbags and wallets. Thred-up charges too much for used handbags and wallets.
I enjoy shopping for my daughter's clothes at ThredUP. I can quickly scan the items and key in on the style she likes. In past orders the clothes i have purchased have been in excellent condition, like new. I do wish the delivery was a bit faster. I have sent in some clothes and have been somewhat disappointed in the prices offered, especially for items with tags. But overall, i keep coming back to ThredUP every time my daughter grows.
ThredUp is an excellent resource for used clothing. The search engine on the site is very useful. The products have met or exceeded my expectations. The only suggestion I would make is more accurate color description of products.
I have recently been convicted by the Lord to dress modestly and to glorify Him in every aspect of my life, which includes dress. I didn't know what to do until a sister in Christ gave me $20 through a reference to use on ThreUp. I was excited. I bought a skirt, shirt, and dress but the dress had a large slit in the front. That did not deter me because the rest of my clothes were awesome. I returned the item with no problem, however I did end up getting back less money than I had spent which is reasonable. I recommended a friend who used the $20 I gave her and I got $20 to spend. I bought another amazing skirt and shirt and only paid $1.97, I think, including the shipping. This site is the gift that keeps on giving.
I mistakenly had two accounts and missed out on a discount which spurred my shopping purchase. Holly Ann with customer service was able to merge my accounts and she extended the discount for me. By far, the best customer service I have had in quite some time. I will continue to shop with this company because of my experience.
I love shopping in consignment and resale shops and to find a place to do that from the comfort of my home is PERFECT! I have ordered two different times and the clothing comes in great condition! I will continue happily shopping on ThredUp!
I had a great experience with thredUP in terms of communication and how they outlined all the different processes of buying and selling. I sent in my polka dot bag, and was kept in regular contact with about the status of my items/payment, etc. Will definitely be a repeat customer!
I ordered a few pieces at the end of December, and didn't get them until about two weeks later. The time to process returns and polka dot bags is excessive too. In times where 2 day shipping is the norm, this company has to catch up. In the time I'm waiting for things to process, I lose interest in threadup. I value my time more than saving money. That's why I elect to shop online instead of in person. I know the company is going through growing pains right now, but the slow processing is really holding them back.