Brittany W.

ThredUp was a terrible experience for me. I sent them a coach bag and a dooney & burke bag that they sent back to me and kept a pair of new with tags rich & skinny jeans that i purchased for $100 in the Fall (couldn't return them and they didn't fit). They did not consider them "consignment" which are items they decide to sell under $60 and I would have the ability to set the price. So that means they get to keep them and give me $17 for them. Which actually turns out to be $4 after they take out the $12.99 for the return shipment of the bags and a paypal fee. I spoke to them numerous times that I wanted these jeans back and they just quote their policy. Am telling all of my friends to NOT use them for anything nice. I guess if you're just getting rid of clothes you would donate anyway, then it's not a big deal. Anything nice, they have the ability to keep and so I am out $100. Horrible business model.