No, they will take returns, but you pay fees. As for poor quality, I guess we just swallow it.

I can't tell you what there policy is about damaged goods but if they describe it wrong, the color is not right or it is not the quality you feel made it a good buy then you will be stuck with paying the return postage. HORRIBLE POLICY!
They use the excuse of using drop shipping vendors, but I don't see how that is part of the equation. I'm buying from Wayfair (we'll never again) they need to accept responsibility. Just stay away from them. Notice they never respond to this criticism, maybe it's because there is no good response.

STAY AWAY FROM WAYFAIR. FAR AWAY.

My overall order was costly but each item was not. The item was not the color depicted on-line so i wanted to return it but it cost me to do that. The item was 21.99. It cost 6.53 to return it and I incurred that cost. If you are looking for a great return guarantee policy, this is not the place. It may be different with them if you are buying larger/more expensive items. Their CS is not great-a little bit rude. You can purchase the same items elsewhere without the return hassle that Wayfair has. SHOP AROUND. Too many great places to buy from.

I received a damaged chaise sofa. I called Wayfair customer service while the delivery guys were still here. The person I spoke to apologized, immediately set up a replacement to be shipped out and told me to go ahead and use the damaged one until the new one arrived. The 2nd one arrived in perfect condition.

I have bought several items from Wayfair, and my most common reason for returning anything is the color is not exactly as seen on my computer. I have never paid any return shipping charges.

Wayfair has been excellent. They usually don't want the defective product back but they replace products that are damaged or sent in error. I have only had great service by Wayfair especially if there are any issues.

Wayfair has a good return policy and relies heavily on suppliers to send out quality items. Sometimes things get damaged but people I know have had a good experience with customer service. By the way, all of their service people are in the U.S.

I think wayfair is a third party site. I can't answer your questions. I suggest calling them directly with your questions.

In my case where they sent me a knock off product, they didnt admit to the "error", and just sent me the correct product afterwards. They said if they wanted the knock off product back they would send me a shipping label within 3 weeks... but they never did. Hence I now have 2 humidifiers, one real and one knock off.