We have ordered 10 different items from Wayfair and have been extremely happy with every item. Dining room chairs, rugs, kitchenware, lamps, shelving are just some of what we bought. All items were delivered in the time frame we expected and were in perfect condition. We did have one question for customer service and they answered promptly and with knowledge. We have used a decorator for some advise on redoing a whole living room and she uses Wayfair a lot. We have many friends using Wayfair and I have never heard a complaint. Every company will have isolated problems-even Amazon makes mistakes...