Susan S.

Ordered a couch & matching chaise. Great sale prices, name brand (Serta). Beautiful furniture and I've gotten lots of compliments. The chaise originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition.
Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.