Jan H.

On December 19,2023 I ordered two nightstands which were on sale for $304 each. I was contemplating getting the matching dresser so was on the website and noticed that the price on the nightstands had reduced to $284 apiece. I noticed this on December 23 only four days after I had ordered the nightstands. I got in touch with the company and asked if they would honor the new price. They said no even though it had only been four days since I had ordered. I then decided that I would cancel my order and just re-order at the lower price. So I asked the assistant if they would please cancel my order. They said they could not, but what I could do is return the items, but I would have to pay shipping. Clearly the return shipping on these items would be more than the combined $40 that I would be saving on the new sales price. The customer service person was polite and professional and I understand they have to follow their policies and are not in a position of making those decisions themselves. It just feels like poor customer service when in no more than four days the price goes down by $20 an item and the company will not honor that new sales price. I gave this company one star regarding service because they wouldn't honor their own sales price. I did not give them one star on service because the customer service rep had done anything wrong.
Update: The original customer service representative was able to get me in touch with a manager. While the manager still stated they could not give me the new sales price they were able to get me a 10% discount which more than took care of the 10%. I wish I didn't have to go through all this to get the better price but in the end, they were able to reduce the price for me. They did all this very quickly and without issue. I can now say I would recommend Wayfair. My new suggestion would be that people are kind to the customer service representatives and if you are, they seem to go out of their way to help you.

On December 13,2020 I ordered a $50 gift card to be sent on December 16 to a friend who had just had surgery. Unfortunately I did not have her correct phone number. The next day before 8 o'clock in the morning I called DoorDash and was told they could not help me but launch gift cards could and was given an email address. I sent a very clear email describing the situation and asking for it to be corrected. I received an automatic reply that said they would get back to me as soon as they could. I have sent numerous emails back asking for the status. I have since had to live chats where I was told that I would be getting an email that day regarding the status. I've never received an email! I did check in my junk email just in case and nothing was there either! Just today I have called DoorDash three times trying to resolve this issue. The first time I was told that they would get me to an advanced team I waited on the phone and a survey came up. I did the survey and the phone hung up! I am mediately called back and got a person by the name of Martin. Martin told me to hold and that he would be right back with me. Proximately 10 minutes later nothing! I am assuming he put the phone down and walked away. I called back immediately. The woman on the line took all my information and said she contacted the advance team and was told they were not willing to talk to me as they were backed up with multiple card issues! I asked to talk to a supervisor and was told a supervisor would tell me the same thing! I am being asked again to wait to get a status on this order. The gift card was supposed to be sent out yesterday so I have no idea there or not it was sent to a random person that I don't know, to my friend, or whether or not the order is on hold pending them doing something. This is the worst company I have ever dealt with. I typically do not write reviews but this is just awful! My advice stay away from this company.