Yvonne M.

Hello Yvonne, thank you for taking the time our to write this review. Here at JTV, we do not have a set numerical grading system for our gemstones. Though some of our finest quality one only gemstones, like those in our Vault and President's Collection, do often come with a lab report that details the properties specific to that stone such as color and cut, for example. The reason for this is because we most often purchase gemstones in a large quantity or “lot” by size and cut, and though similar, the color can vary slightly within that lot. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. We will forward your comment to the appropriate department manager. You can also reach us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you.