Stephanie H.

I'm not sure how editing reviews works since my update disappeared. But here's advice if you're dealing with this company. Make sure to take your complaint up with PayPal. PayPal will make sure you're reimbursed. And hopefully with enough people complaining about this seller, PayPal will blacklist or ban them from continuing to scam people.

Stay FAR away from this store. They make themselves out to be a US-based shop. My guess is they hired a pretty good copywriter from the US to write their website content, but they're 100% based in China with a Chinese staff. (You don't find this out until after you've already purchased their products. Here's a rundown of everything that's wrong with this shop: 1) High prices for low quality products. Their prices are not cheap. For the amount you pay for a dress, you would expect something along Express or Zara quality, but what you're getting is actually worse than H&M or Forever 21 quality. It's cheap polyester that doesn't fit well. And the thread is already coming apart at some of the major seams. I'm assuming in their photos, they must've used a ridiculous amount of safety pins to produce that look - but to be clear, what you're receiving is NOT what's depicted in their images.
2) Ridiculously long shipping time and poor packaging. My order took over 2 weeks to arrive. It wasn't until I checked that I realized they're shipping out of China using their cheapest, slowest shipping method. The packaging was non-existent, just a black, crinkly bag. The packaging was so poor, that the bag ripped during the shipment, and the product I received was scuffed up and stained. You'd think you ordered a commodity item off of a Chinese seller on eBay. It was not reflective of the price I paid.
3) Horrible customer service. Here is where their broken English becomes apparent. Their customer reps copy and paste their responses to you (twice!) with all the same grammatical and spelling errors. They won't pay for your return shipping (which is obviously a lot, since you're paying to ship back to China).
All their "positive" reviews on their website are fake!
Don't make the mistake I made - stay far away from these scammers!

This is a review about TopTenReviews, but I would like to make my case by first bringing up another product: Jawbone. You understand why very soon!

Consider these reviews from different sources on Jawbone accumulated from various resources:
https://www.theverge.com/2017/1/24/*******/jawbone-customer-support-problems-response-fitness-trackers
https://www.amazon.com/Jawbone-Heart-Activity-Sleep-Tracker/dp/B00N9E6DUK/ref=sr_1_3?ie=UTF8&qid=*******797&sr=8-3&keywords=jawbone
https://ca.trustpilot.com/review/www.jawbone.com

The gist of all these reviewers on Amazon and Trustpilot and independent reviews like the Verge is that Jawbone seems to have gone completely incommunicado. Their products are breaking and they've stopped responding to disappointed customers. (Go ahead and look up Jawbone on SiteJabber as well). What I just described has been exactly my experience. The band on my Jawbone snapped and repeated emails to Jawbone customer support have all gone unanswered. Other customers have been leaving angry messages on their Facebook wall. Rumors are that the company is struggling and looking to pivot completely or sell off their assets.

Meanwhile take a look at this 2017 review written by TopTenReviews (it appears first on Google search if you type in Jawbone review 2017). They say that customer service has "timely responses and helpful answers from representatives." They also give Jawbone an 8.5/10 and speak very highly of this tracker that's gotten so many customers upset. I don't know what world the staff at TopTenReview live in, but they clearly are intentionally misleading their readers or they do absolutely no research into the products they endorse. I don't know how they are able to rank number one in a Google search let alone still exist to mislead more unlucky consumers who happen to land on their website and think their reviews are honest.

Before you succumb to Casper's aggressive ad campaigns everywhere, make sure to do extensive research on this company and consider the myriad higher quality alternatives on the market right now.

In case you haven't heard, Casper has filed lawsuits against three independent mattress review bloggers just because these bloggers gave them average reviews compared to other mattresses. They also launched a search engine attack on the bloggers so fewer consumers can access reviews. In other words, instead of trying to make their product better, Casper is instead trying to silence their critics. It's already a difficult endeavor to buy a mattress with so many choices out there, and here's Casper wanting to make it harder for consumer to make an informed buying decision.

Meanwhile, they've downgraded the top layer of their mattress to an inferior poly foam to scrimp further on material costs. Doesn't it feel good to know that the money you're spending on your mattress is not going towards to its quality but instead towards more subway ads and lawsuits against reviewers? Not!

Beware of Casper. Check out the alternatives; you'll get more bang for your buck.

Do not sign up for anything that's related to Bizrate if you don't want to be spammed. I made the mistake of doing so through Overstock, and now I keep getting Bizrate's emails. Even though I've I unsubscribed at least three times, their emails are still coming through. So beware!