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1 Review by Sally

Kongregate

Kongregate

6/26/17

Kong has the worst customer service I've experienced in a long, long time. Right now I am so furious with them I could scream! They banned my account after claiming they emailed me five times about an issue. This is an outright lie, they only sent me ONE email and I responded after 24 hours. After following their instructions to clear up the issue, which turns out also to be untrue, they are ignoring any follow up emails and continuing to ban my account. I've also tried calling and of course, they will not return my phone calls either. How do they keep getting away with this dreadful customer service, rather customer LACK of service? WHY do they treat paying customers so poorly? I just don't understand it. I spend a lot of money on their website and I've done nothing wrong, yet I'm getting this disgusting treatment from them. I have become so angry and frustrated at this point I'm shaking.

Enraged customer,

Sally

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