Kongregate

Kong has the worst customer service I've experienced in a long, long time. Right now I am so furious with them I could scream! They banned my account after claiming they emailed me five times about an issue. This is an outright lie, they only sent me ONE email and I responded after 24 hours. After following their instructions to clear up the issue, which turns out also to be untrue, they are ignoring any follow up emails and continuing to ban my account. I've also tried calling and of course, they will not return my phone calls either. How do they keep getting away with this dreadful customer service, rather customer LACK of service? WHY do they treat paying customers so poorly? I just don't understand it. I spend a lot of money on their website and I've done nothing wrong, yet I'm getting this disgusting treatment from them. I have become so angry and frustrated at this point I'm shaking.

Enraged customer,

Sally

I sent in a ticket its been 5 days and still no reply from them i dont think that they even care about the people who play their games all they want is the money they are as bad as ea games if not worse at least ea pretends to care and i can almost bet they wont even respond to this review

They play you like a fool. Impossible to progress in their games (Fox's Animation Throwdown) without spending hundereds or even thousands (like I did) in the hopes of maybe, maybe. Levelling up a character you like or being able to craft a card you want. They claim the cards dealt are random drops. I call BS. The AI in the game can decimate even the most well constructed and planned deck you build in three turns.
They say they care about the people who spend money for their virtual purchases- but all evidence; (And I have screen shots) point to the opposite. They care as long as your spend, they make $, and that no one catches on.

Kongregate killed surviv.io and is sending DMCA to anyone who tries to remake the game because they are greedy and terrible at what they do. Not sure what was going on in their mind when they thought they could recreate a worse version of the game.

Kong is one of the most incompetent companies to ever take over a game. I see now why players say this is where games go to die. They have no insight as to what players want and the execs are so out of touch from the game, they only care about the profits. Surprise surprise. I've played this game called Bit Heroes for over 5yrs and I love this game. Kong is the sole reason why I want to rage quit now. They will scam you, cheat you, lie to you, rugpull on you, and devalue your money every step of the way. I'd rather just watch my money go up in flames than to give it to Kong where my favorite game is going up in flames. Kong, when will you ever do better? I seriously doubt that day will ever come and the day I rage quit will come sooner. Way to piss off your players and kill the game and your profits. Last time I posted a warning about them, the game got rolled back, first time in 7yrs! Oh btw, that rollback that screwed over thousands of players, was today. Happy St. Rollback's Day!

For some reason why they buy a game, It dies. For example surviv.io! They bought one of my favourate games in December 2019. In 2023 it got shut down and made a crappy ripoff! Worst company ever! They made the game infested with hackers, no real updates and only added skins. Now when you type surviv.io in your browser it redirects you to bit heros arena! The ripoff game!

Once surviv.io was my favorite game only to be ruined by the acquisition of Kongregate on the game and now it is infested with hackers and yet the Devs don't seem to care. They have ruined and do not seem to care about the lore and a few features that Justin and Nick were going to add was doomed to be never added

I joined Kongregate in 2008 and was happy with it for many years. The site featured thousands of games and with the badges and other incentives, it encouraged people to stay active and try games they might not have played otherwise. I also had good experiences with purchases - I played Dawn of the Dragons with some payments for several years until the game folded. However, this all changed in 2020 when most important features of the site, including many chats and the majority of message boards were shut down. Features were discontinued with little or no warning and it got worse in January 2021 when the end of Flash hit. Unlike competing sites, Kongregate could not come up with a viable Flash alternative and Flash games had to be removed from the Badge of the Day feature (almost the last thing that kept many people interested), leaving only a small number of games in rotation for that feature with entire genres unrepresented. It's effectively a dead site and while I liked the community far more than those of Armor or Newgrounds, the sad reality is that this community is not eradicated. This is a prime example of how to run a site into the ground and I'd be surprised if it stays around.

Im sure the games our cool but their our people who work on the sight that abuse it. One of them told my son they would help him become part of the sight and got him to give them our phone number. Since then we have had threatening phone calls all hours of the night. They are threatening to hurt my son and me so they can punish him. They even called me on 3 way and made me listen to them doing it to other people. When I reported the abuse to the sight they sent me a shout telling me theres nothing they can do and basically gave me a big F U. We are in the process of changing our number but please people be aware that this is happening and under no circumstances should you give anyone your information because this could happen to you too.

Hello all, I have done 100s of offerwall challenges for kongregate, there is power in numbers so I have recieved over a 1000$ in gems on the Animation Throwdown card game. There will always be a low risk you don't get your reward and the best way to ensure you get a reward is to have a receipt from google play showing you bought credits for the challenge you completed, then you have to deal with the support of the said game challenge, they have the power to send certificate of completion. Dealing with knongregate can get you the points but they will not let them go easily, it has taken some people over 3 request to get payment(power in numbers).

With that being said, I love the offerwall because it saves me alot $$$ on gems and I get to have fun playing new games. There will be challenges you don't get rewarded for once in a while though.

Lost so much money. Like any pay to win, guys spending 30$k a month are competing against each other. I was $600 US a month and couldn't keep up. For 18 months.proof. https://youtu.be/hgfx9dzRA_I

One of the biggest problems with the site is that it is full of inappropriate content within the chat rooms and forums. It is not merely "salty" language, but an extremely high amount of sexual vulgarity and verbal pornography. These conversations are dominated by young males and include casual treatment of violent sexual behavior with rampant sexual propositioning and mistreatment of women. The reporting features do not work or are completely ignored and the "moderators" are frequently active participants in the behavior or turn a blind eye to it, even when asked to do something about it. I am a parent and I played the site for over a year before I finally got fed up with these occurrences and the complete lack of concern that Kongregate has regarding these problems.

Kongergate has become my go to site for flash based web games. It difficult to review, because like Youtube with videos, they don't really produce the games, rather they host them. (okay, well they do sponsor some games, but that is complicated)
They have a huge collection of games.
They have player incentives such as badges, achievements and cards you earn from playing.
They have social tools built in, like chat and friending, though the community is filled with trolls and juveniles.

I've been playing on Kongregate pretty much daily since I joined in February 2010. There's many perks to the site, including an achievement system which is good for people who are competitive and like to make goals. They also have contests and sweepstakes through the year, a few of which I have won. You have to watch out for trolls and underage users in the chatrooms because they tend to be annoying, but it's simple to click the "mute" and "block" buttons to keep them from getting in your way.

All of the mods who I have talked to or observed in the chatrooms are mature, and all of the problems that I have reported were taken care of promptly. There's on-site currency which you can use to purchase in-game items, though it is a bit expensive for my taste. Some of the designers build their games around this so as to push people to buy "Kreds" to get ahead in the game, but those games usually have bad ratings on the site.

Speaking of games, there's a huge plethora of them here, in over 30+ genres. So there's something for everyone!

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