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robertp183

Robert P.

1
Level 1 Contributor

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Total Points
331

4 Reviews by Robert

121 Views
8/9/21

Made an online order, only half delivered. Used the live chat as you cant get a phone number. Got an apology, BUT NO REFUND as promised. A week later contact the live chat again on Dan Murphy website. Advised the refund has been done… STILL NO REFUND IN MY ACCOUNT. Wanted a complaint phone number, wont give one. Gave a email. I have used this email before. NO REPLY.
DAN MURPHYS HAS VERY POOR CUSTOMER SERVICE and looks like I have lost my money. SHOP ELSEWHERE THIS COMPANY IS AWEFUL.

Return authorisation number: 115116153.
Order# 115116153

Tip for consumers:
SHOP ELSEWHERE

Service
Value
Shipping
Returns
Quality
9/30/20

I have been using Aliexpress for years, but now I am very dissatisfied with using Aliexpress. Since Jan 2020 I find deliveries are not being received, unable to get any help from the sellers and you can't contact Aliexpress for help. Any answers from the sellers, that i did receive were rude and unhelpful. I will not use this site again, have had about 8 issues with using this site, just this year. Any warranty claim, forget it, will not get any help or they charge you a lot of money to fix items. Useless.

9/18/20
• Updated review

Very poor service, took money for order and would not send it. This online shop seems to be taking advantage of the covid 19 situation and advertising exceptionally cheap deals, and when you purchase these deals, this online shop takes your money and will not send your purchase. The evidence I have is they say I need to approve my account, that you do not have with this online shop and then I question this, they then say the credit card is fraudulent, yet they take your money.
Further investigation shows this is not a company and doesn't have a telephone number. I think they are deceiving the public
I have also downloaded the Terms and Conditions, this does not mention approving accounts anywhere as the first email suggests.
**** Be aware and not purchase from this dodgy online shop, buy elsewhere that is safe********

***** BEWARE OF THIS DODGY COMPANY****
9/18/20
• Previous review

Very poor service, took money for order and would not send it. Budget pet clearly made a price mistake or something and did not want to honour the order and wanted personal info about me to send a order. This is a very dodgy practice. THEY DONT HAVE A PHONE NUMBER **WHY? ***** BEWARE OF THIS DODGY COMPANY**** no one should ask for personal details, just for a food order for your animals. Asking about a one off account verification. What? Next was, they said the credit card was fraudulent. But they took my money first... Are they a bank or a pet supply company? I read the condition and there is nothing to say they need personal information to create a account. **** DODGY*** I DO NOT RECOMMEND *****

1.6K Views
5/1/16

Beware! Violent staff at Petstock Cranbourne

Today, at Petstock Cranbourne a stocky bald, scruffy man claiming to be the Manager, verbally abused and threatened me with physical harm, he was unprovoked and this behaviour is unacceptable.

I contact Petstock Head office in Melbourne immediately and I did not get the impression, that they will do anything about my complaint. If you have had any issues with this store please contact 03 53355499 to voice your concerns.

The manager has not been sacked, As consumers we need to stand up against violence, so we need to boycott companies that practice and condone violent behaviour. Violence is unacceptable behaviour.

I will now seek legal advise and take action against Petstock about the incident

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Robert Has Earned 11 Votes

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