reg k.

They rent you faulty cars then ask you to pay for the repairs!

We rented a car from Sixt. From the second day, the tire pressure light would come on. We would pump the tire and all would be fine until the next day where the issue would repeat.

We called Sixt roadside service who basically told us that, since the car was driveable and the pressure light was off, they would not help and we should go to a Sixt rental agency.

We went to two Sixt agencies in two different cities where "sorry, we have no replacement car" and their suggestion was to call roadside assistance "catch 22"

So, we continued with the pump the tire every day, the light would go off and things would be fine...

until they weren't. The tire basically cracked. I will not repeat here the ordeal Sixt put us through to get back on the road suffice to take that it took 5 hours and we were met with complete insensitivity and lack of customer care.

Imagine our shock when, a few months later, Sixt has the audacity of sending us an invoice for the tire repair.

So, basically, they rented us a car with a faulty tire; they refused to help fix it or replace the car; when the tire punctured they left us hanging for 5 hours... and now they want us to pay for their faulty tire

Avoid this company at all cost

What does it take to send a wire with Chase?

- five tries, four of which were rejected with no reason given or anyone connecting to try to clear the issue
- Two hours across 6 phone calls to customer service, fraud detection,...
- Two dropped calls while being transferred from one group to another
- Being told three times by customer service, after extensive verification, that a wire would proceed... only to have it rejected
- a secure message through the system to complain about the issue, only to receive an acknowledgement 24 hrs later that the message would get prompt attention. Three days later, I am still waiting
- After executive escalation, a call from a very polite young man who essentially then did nothing... lots of style, no substance

Chase needs to fix it's customer service. Some specific suggestions

- If there is a problem, call, text or email to resolve... don't just reject. I appreciate it's to Chase's benefit to hold onto my money but it is poor customer service
- If someone in customer service tells you a problem is fixed, then the systems should be such that it is fixed
- There needs to be a real time connection between customer service and the back office so that customer service can fix an issue on the spot, not leave a note on the file which the back office then ignores
- Make sure your executive escalation people actually have the power to fix things... not just politely tell you how sorry they are then nothing happens

Adding rudeness to incompetence makes for a new low in UHC customer care. I, and other relatives, will likely not renew with UHC next year as a consequence.

Briefly, I was told by my provider of a $345 estimated copay for a test procedure. I called UHC customer service to understand how that number was arrived at (and whether I should change anything such as facility.)

The first "advocate" I got was totally unhelpful, left me on hold for 8 minutes with no communication and when returning with no useful information abruptly put me on "music on hold" as I was mid-sentence. That level of rudeness is simply unacceptable.

I called again and requested to speak with a supervisor. The much more polite person contacted a supervisor and asked me to wait while in parallel trying to sort out my very simple request. 30 minutes later, she was still unable to provide useful information and no supervisor was still available. I asked for a supervisor call back. 24hrs later I am still waiting

Good customer service is more than relabelling agents as "advocates". It is

Not leaving customers on hold for several minutes with no feedback
Not hanging up on a customer by rudely putting them on hold
Having agents (advocates they are not) be able to answer simple questions regarding the breakdown of a copay
Having supervisors available when a customer requests speaking with them
Having supervisors call back when requested to do so

I realize UHC treat customer care as a cost center whose cost is to be optimized... but I suggest they look at top line cost of poor customer service as customers choose other healthcare providers

Mercari's insurance policy is a bit of a scam.

After purchasing some small items on Mercari, we bought a bicycle. It was delivered afternoon of friday Nov 15. We assembled it on saturday, at which point we discovered that part of the brake was damaged in shipping. Since we had a busy day, we took it to a bike shop the next day and got it fixed. Then, on the Monday, we tried to get the cost of the repair back from Mercari insurance... and the fun begins

1. Good luck finding straightforward info on how to make a claim
2. When we were able to finally contact someone at Mercari, they tried to pretend the item arrived on Nov 14 and we were out of the 72 hour period to make a claim. We pointed out that we could send them the fedex confirmation of delivery showing Nov 15
3. Eventually, they agreed to refund our repair cost. But in the form of a Mercari credit valid for 30 days

The whole thing felt like a scam to avoid paying what was legitimately owed. Needless to say, we will not be buying anything major on Mercari again.

I made a reservation at Hertz Cancun which was supposed to include all taxes and fees... I show up to pick up the car and get hit with a "compulsory" liability insurance, plus its tax and a 4.5% surcharge on the total bill for using a credit card to pay (yes, in this day and age!)... added $200 to my total bill

Contacting Hertz customer care to address the issue and suggesting they should have made this a clear part of the cost of the reservation resulted in a bunch of gobbeldy-gook translating into "it's in the legal fine print for us to hit you with these surprise charges"

It may be legal... but it is far from an ethical business practice