Friends! The worst online shopping website I ever used is snapdeal.com. Their online shopping app is a more worse feature they have added to their useless bundle. It simple cannot forward requests to their database neither it can help you cancel your orders.
I made a purchase on 10 nov 2014 for which the payment was struck up at gateway. I had to call their customer care to tell about my order. They took my order request and amount was debited to snapdeal. They assigned me some order id *******061. I waited for the order to be processed but found that my order was not processed. Hence I raised a request for order cancellation on 14 nov 2014. Their unhelpful website as well their app were not accepting my cancellation request and reported error every time I placed the cancellation request.
Finally I called the customer care and reported the issue. They took my request again and started processing it.
I Mohammad Pasha, a Research Scholar persuing my doctorate in Information Technology and a Professor by profession, I do not know what in this world is needed to cancel an odrer other than just clicking a button.
The Whole snapdeal team is working for the last 40+ days canceling my order. Even today I call them they report that they are trying process my cancellation request.
Upon regularly posting my query to their customer care they started informing me that something went wrong at the seller's end. I have confirmed with the seller (RDP workstation pvt. Ltd.) and found that no order was forwarded to them. Thus found that snapdeal is playing games on customer payments by not forwarding the requests to sellers.
Their policies like the trusted pay are of no use to me. Inconsistent companies like these are mostly in satisfying customers and are certain to forgo their business and should learn from global leaders like Amazon where refund to the customer is made upon the slightest of issues reported. I reported the incident/ lodged a complaint to the Police authorities and waiting for my refund.
What I learnt from snapdeal.com is that we cannot trust local players who deny the customers even the basic right of cancelling the order request.