I have had straight talk for about 6-7 years, this past year has been a nightmare. Unable to get through to customer service, then being told what was happening wasn't happening, I work in tech support for a cell phone company so I knew what was going on. Got tired of that, so when it comes time to leave and go to Boost which the service is equally as good, but almost half the price, they won't port my number over. At this point, it isn't even worth it. I'll just change my number on every single document that I have filled out the past number of years instead of ever dealing with them again.
I won't even get into the nightmare of the BYOP plan and getting that one activated on a different device. Needless to say, I would rather that phone remain unactivated than ever give a dollar to this company again.
Dear Miriam F.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service