Amazon is an abusive company with sellers. You can have 110% of the reason and a customer a -0% and Amazon will give the customer the reason as it wants. If you are a seller, you are going to lose money, patience and your time at Amazon. There are thousands of customer aids and NOTHING help for a salesperson. If you want to have a business or want to grow your existing business, DO NOT THINK ABOUT AMAZON SELLER, because you are going to lose!