Jasmine C.

I had been using this website for the past couple semesters now, without issue. My most recent order was missing a book, and had a duplicate book in the package. When I called Customer Service, the representative had no idea what to do and had to keep putting me on hold to ask a supervisor. Finally, after an hour and a half on the phone, I was told me missing book was in transit, and I was told to send the duplicate book back. 2 weeks later, and my missing book still hasnt arrived. I called Customer Service again and the representative, Lousie C., was very rude and was not clear when explaining the situation to me. After an hour on the phone with him, I asked to speak to a supervisor, and he told me that a supervisor would not talk to me because he was busy, which I knew was a lie. I asked for my missing book to be sent out and a partial refund, since I wouldn't have my book for my full rental time. He gave me a full refund instead and would not send my missing book out. I AM NEVER BUYING FOR THIS GHETTO WEBSITE AGAIN!

PLEASE STAY AWAY FROM THIS SITE! I went to create a Resume using this account, and the same day I made the a Resume was the last day I was active on my account. This site fools you to believe that it was Free, unless you go over the 14 day trial. I was still charged $35.80 even though I never used the website after my original usage! I had been charged for 3 months before I even realized! And when I contacted customer support, the lady would not refund me my entire 3 charges, but only for one month. I got so frustrated that I asked to speak with a Supervisor, she said she would put me on hold, than just Hungup on my Face! This company is very rude and unprofessional! I am going to my Credit Union to get my money back!