I WILL NEVER RENT FROM THIS PLACE EVER AGAIN. I thought the process was really great until I received an email informing me they were going to charge me $90 for damage to my rental. WHY WOULD I RETURN THE BOOK IF IT WAS DAMAGED!?!? I would've just kept it if something was wrong and paid the fee to keep it not turn it in and get charged for a damage and be out the book and money. Absolutely ridiculous. If it is damaged and they plan to charge you, they need to provide proof of the said damage.