Janet L.

I placed a dispute against an amount charged to my debit card by Valorebooks.com following multiple attempts to straighten out my account with the company. You should know also that Valorebooks contracts with multiple vendors for textbook rentals
I rented two textbooks from them for the fall semester. I was required to have them return postmarked by December 14,2018. I printed out the return label provided to me online by Valorebooks.com, brought the packaged textbooks to the local UPS store and dropped them off on December 14,2018. Therefore, they were postmarked by the due date. UPS provided me with a receipt for my returned rentals drop off including the tracking number issued to me from Valorebooks.com return label. The second tracking number relates to a returned rental to Campus book rentals. However, I soon noticed two late charges on my Capital One bank account and contacted Valorebooks. Com. I contacted them through support tickets online. I provided them multiple times with copies of my UPS drop off receipt bearing the tracking numbers on the label Valorebooks provided to me. Valorebooks then credited me for one of the late charges ($6.92) but neglected to reverse the second late charge for $9.90. I contacted them again and was told to wait 3-5 days although I disputed both late fees at the same time. But it went on much longer than 3-5 days. Therefore, I placed a dispute on the second late charge fee $9.90 on my debit card bank account with Capital One. Capital One subsequently reversed the charge in my favor. Thank you Capital One.
However, on January 4,2019, Valorebooks charged my Capital One debit card account the full price of $60.55 for one of the textbooks I had already proven to Valorebooks that I returned. I placed a dispute on this amount with Capital One online and chatted with a representative. At this point, I no longer trusted Valorebooks with my debit card information and made the decision to have Capital One issue a new debit card to me.

Very unhappy with Wayfair. I attempted to place a sale item in my cart on December 26th when within a few seconds the price changed to a higher price! I terminated the purchase at that time due to suspicion of Wayfair but ended up purchasing at the higher price. Contacted Wayfair customer service A. Trevor but was simply told that the manufacturer controlled the pricing... not happy. Bait and switch.

Poor materials and construction. Sizes are completely off. Returns are impossible. Company is in China. Never received refund. Reporting to Paypal.