Ok, so here's the thing. If you sign up with VIP it's important to read the small print. You are basically signing up to buy shoes every month, if you do not click on the "skip this month" between the 1st and 4th of each month, they charge your credit card $39.99. On the 6th. All the boots and shoes I've gotten from them are good quality, I get tons of compliments and I love them! HOWEVER these last couple of months, I have not been able to sign into my account, it asks to reset password and they'll send to my email. They have not. When I call the 1-800 # it asks you to take a survey before talking to a person, after the survey it hangs up. You don't get to talk to anyone! They keep charging my credit card and now I have to go dispute it all at the bank.:-(