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I have bought a few items from this company and usually only 1 thing at a time, however approx 4/5 months ago I sent for 6 items of clothing. 3 of the items we're good but needed to return other 3 due to size problems. They first suggested me keeping them and they would reimburse 10/15%. No thanks I don't want clothing that doesn't fit. I returned the items approx a week later which cost me £11.20 and they are still refusing a refund. Be very careful.
Use amazon for most of my online shopping. Like that I can get everything from 1 place and lots of the companies that Amazon deal with give free postage.
I ordered a few small items over a few months and although took a while to receive had no problems. Soon discovered the more expensive the item the longer it takes to get to you. I was prepared to wait a bit longer for an item that I ordered. They stated that due to high demands it would be running late. I got in touch to enquire about the item to be told they have a strict 30day refund policy and I now have ran out of time to get refund or item. Beware of this company
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Dear Cathy G.,
We sincerely hope you can give us a chance to fix this issue. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. After the shipment of the return, please kindly provide a photo or copy of your shipping receipt and returning shipment tracking number for reference at https://www.newchic.com/Contact-Us-hc10.html This is to expedite the refund process. For orders returned, we will refund within 3-6 business days of receiving the returned package, according to the return and refund policy which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team