Brittany A.

I was trying to book a flight to Florida, Had checked the box that I was flexible on dates/ times, but chose a flight for the dates I had originally wanted. When the booking was complete the dates had completely changed and it was going to send me to florida only to return the next day, called to cancel and get a refund until I could get the ticket I actually wanted, the site says 100% guarantee on cancellations and refunds, when I called it was an entirely different story, got the run around and told that all tickets are final sale and that mine were in fact stand-by and that there wasnt even a guarantee that I'd be able to get onto this flight. Argued with this man for a bit and told that speaking to a supervisor wouldn't change the outcome, if i wanted to change my ticket i could do so with him and i would be charged a bit over $200 more. After having to beg and persuade he finally put me on the phone with someone else, after threatening to report them to BBB and telling her that this was clearly a scam she quickly cancelled and refunded my money. DO NOT BOOK WITH THIS SITE! Unless you want a whole lot of headache.

I officially love jet.com - purchased my baby an item from the website not only was this the cheapest place I found it but I received a discount for using my debit card, a discount for opting out of free returns, and an additional 15% off because it was one of my first three purchases; then I also got free shipping. I ended up getting an item that was over $50 everywhere else for just 30 bucks, it shipped quickly and I got it a day earlier than it was scheduled to arrive. The item had no issues, came with everything it was supposed to and was well packaged. I had read reviews before using this site and a lot of them were negative but I'm so glad I gave them a shot anyway! Jet, you definitely just gained a new customer

Going to the physical Wal-Mart is a hassle in itself so I've given their online site numerous chances. I ordered a high chair for site to store pickup, it took quite a while to get to my store and when it finally did it was the wrong one, they explained it as a mix up between item numbers in the warehouse, so I reordered the chair and this time had it sent to my house, delivery took about the same amount of time and once again wrong chair! Customer service was really awesome about the mix up but I ended up ordering a rocking chair instead because I didn't feel like getting the wrong item yet again and the representative couldnt assure me that that wouldn't happen. I gave their site to store option quite a few more shots sometimes getting a decent expierence but more often getting a bad one, between employees not being able to find my order in the system, not arriving when scheduled, not getting the right item, waiting forever for an employee to be paged to even helped me at the pickup desk I've been looking into different options for site to store services.

I think its great that you can now shop tj maxx online but they don't give you access to all of their departments. I went on to order my baby some clothing and hopefully some toys but there wasn't a kids section I was pretty disappointed especially since its been a few years since they started the online ordering I figured they Would have that set up by now.