Anita E.

I booked a ticket through this company in March to orlando, FL from jackson, ms. Once the pandemic was in full swing I was told by my doctors that I couldn't fly. I contacted this company and they had already cancelled my flight through frontier airlines and assured me that once they received their refund from frontier airlines. They would refund my account. I contacted frontier airlines and they told me that this company had already been refunded. I contacted the company again and they said they would look into it. I received an email stating they had confirmed that they had received their refund but it would take 2 billing cycles to get my refund. I replied to that email asking how long was there billing cycle. That was 3 weeks ago and I have still not received an email of explanation. I can't get them on the phone and I have sent several emails with no reply. Do not book anything through this company.