Andrea R.

On 5/23 I received an e-mail from them regarding a cancelled purchase from ThinkGeek. I responded on their feedback form that the purchase was CANCELLED and they shouldn't send e-mails asking to rate a product until they actually verified that the order was fulfilled and not... you know... CANCELLED.

Then on 5/28 I received a "reminder" e-mail to rate my order. The one that, you know, was CANCELLED. I have since blocked their entire domain because I do not enjoy being harassed about orders and especially not CANCELLED orders.

My advice? Avoid this company and any company that partners with them.

I tried to make a purchase with ThinkGeek a while ago, but my order was automatically cancelled twice and since their customer service couldn't guarantee that future purchases wouldn't go through the same process I asked them to delete my account. That should have been the end of it, but on 5/23 I received an e-mail from a company called Bizrate (said to be a scam company by many SiteJabber reviewers) and then another one on 5/28 despite my telling them that the order they were contacting me about was cancelled and would never be fulfilled. ThinkGeek shouldn't have given out my order information in the first place, but it is unconscionable that they send out information on orders that either have been, or still could be, cancelled.

I would absolutely recommend avoiding ThinkGeek both because of their bad decisions (a poorly coded automated system and their unwillingness and/or inability to do the basic background checking on their affiliate companies) as well as for their actual partnership with Bizrate.

I've used Karaoke Version for years because of their quality songs and good selection. However, one of the first songs I bought was Bad Romance by Lady Gaga. Since it was the only version I mistakenly believed it was the album version--it wasn't (in fact, today I found out it was the Radio Edit, which is a version I had never heard before).

First problem: I left a comment saying that it didn't match the album version I owned and a moderator replied telling me that it was the "original" version and that I was, in essence, wrong. I brushed off the rudeness, heaved a sigh at spending money on a song I couldn't use, and continued using the site without incident.

Second problem: Recently I received a notice that there was a newly remastered version of it and, thinking that maybe the new version would match the album version, I downloaded it again. It was basically the same as the older version and I left a comment saying that I didn't see a difference between the versions and that "This track has been 100% unusable for me since I bought it, and the update didn't fix a thing. Generally I love Karaoke Version, but this purchase was a big regret for me." The comment was not published, but I received a communication from Support quoting my comment and offering to swap out that song for another one. I was happy and surprised that they would do this (they didn't do anything like that in 2013 when I first commented) and replied with a song I'd like to have swapped.

Third problem: Today I received a response from the same support staff saying: "I have just notice that you have ordered "Bad Romance" in 2013! So you got the time to download and use the track. Why do not you contacted me before?" The song was, of course, not swapped out and on top of that the staff member is blaming me for... their staff not contacting me in 2013 when I first complained? For the staff member not reading my comment properly and making the wrong assumption that I hadn't downloaded the song, even though it wouldn't make sense for me not to have done so? So basically I get chided for their own incompetence, which is rude and unacceptable behavior from customer support in my opinion.

Fourth problem: I wrote a second comment that was published on the page. In it, I say that I don't know what version they were using but that it is significantly different from the album and music video versions. Despite me saying which versions I was referencing, the moderator who responded said, " Perhaps there is another version that you are thinking of?" which, using the most charitable reading, means that they didn't actually read my response and at worst gaslights me by implying that their version is or matches the album and music video versions and I'm wrong about it not fitting those versions.

At best, this company's support staff has an inadequate understanding of English for dealing in an appropriate manner with their English-speaking customers. But whatever the reason behind the unacceptable way I was treated, my experience with their staff is that they are rude, incompetent, and jump to blaming the customer for problems they don't understand. Hopefully the next karaoke song site I find will have more respect for their customers.