Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
Zulily is by the best online shopping I have found. I have never been disappointed with a purchase. I have only had one item that didn't work out and was given full credit.
I Love Zulily! They have different things everyday. They are cute. Size has been perfect and true to size. I Find things that no one else has. Price is great. Order one item and the rest of the day is free. Weekends I have had three days of free shipping. Lots of compliments on the things I buy and I tell them Zulily! I'm hooked on Zulily!
Zulily has a little bit of everyone that will always keep you shopping. Some of the items take a while to ship, so make sure you read in the description when they should ship.
I recommend Zulily to everyone. The prices are great. They carry great gift items. I especially like the beach/coastal items, pool supplies, and shoes. I have not bought many clothing items because the descriptions do not include information like the length in inches of a top, fit - relaxed, formfitting, etc. But, mostly my experiences with Zulily have been very favorable.
You never know what you might find at Zulily and that is why I like it so much. I find items here that are unique, that you can't find other places. Zulily is my go to for exercise clothes and cheaper rugs.
Some items are fantastic however a lot are not, they are cheaply made and defective and when you contact customer service they don't always follow through with what they say. Refund policy should be FREE returns it's frustrating to have to pay to return something defective and it should be refunded to original payment method especially when you ha e a Zulily Credit Card.
Zulily offers really unusual and everyday pieces all on the same site. I have been introduced to so many brands that I never knew about. I have had great luck with my many orders and if there has been an issue their customer service department has handled things beautifully. I give them an A!
I love the selection and for the most part the prices are great. The shipping has a lot to be desired. It takes a long time to receive (even on the quick ship) and sometimes it never comes. I've had packages delivered with only 1 of the items listed and the others MIA. Their customer service reps are great and understanding but it is very disappointing.
Lots of choices, clothes sizes can vary, colors are sometimes different. Customer service is always helpful. But hate paying for shipping.
My hope is that Zulily would present the product information (pictures, text, etc.) more consistently. And the often long wait to receive orders is frustrating.
I love shopping the name brand items at bargain prices. I also see different items that I wouldn't see otherwise. I do most of my shopping online, Zullily makes it so enjoyable!
Love shopping on this site. Zulily always has great products at great prices and I am pleased with my purchases. Customer service is efficient and friendly. I just love Zulily!
I have shopped at Zulily for many years and it's always fun to see familiar brands at lower prices as well as little known and unique brands.
Shipping time varies but I don't mind the wait most times. I have purchased jewelry, clothing, groceries, shoes, household decor, etc. Returns were handled promptly with a refund or store credit..
Twice I have ordered items that were "in stock" only to be sent a message several days later that my order was cancelled because they are out of stock. I have stopped ordering clothes because of the problems with sizing. If you have to return an item you end up spending more than the item is worth. Shipping charges are ridiculous.
I have been ordering from Zulily for several years now, and they have come a long way. There have been times that I recieved items that were improperly packaged and damaged during shipment and I'm promptly issued a refund. I've also had some just bad items and incorrect items and I love how quick customer service is to respond, and their response is always positive. I have had mostly success with the items they sell however, I stay away from clothes. Which is a shame because they have very cute clothes. But a lot of times the size charts are very off and most of the time it's not worth the return label ($8.95) to return the item. If they offered a better deal on returns, at least for clothing, I would order a lot more. Otherwise, I love zulily.
In this world of online shopping, Zulily is one site that you can depend on for variety, good prices and great service. I have had only a few issues with orders, but they have stood by their products and made it right. I appreciate the excellent service... that is hard to come by these days!
Some items are ok and others are complete junk. It's really hit or miss with this company. The clothing seems to run very small and two bracelets I ordered were so small they looked like children's jewelry. My favorite purchases so far have been an Italian leather satchel and some luxury brand cosmetics. I won't be ordering anymore clothing because the sizing is too small and I am always disappointed.
I've gotten a lot of great deals and it's an affordable place for me to have a shopping addiction. My only suggestion is that they come up with a shipping program. I hate paying shipping everytime. It would be neat to pay a one time annual fee for shipping like amazon.
Zulily promiced to give back money, wich I paied ring and never recived. In some cases I paied shiping and than I have to pay 30-60$ for shiping whan I recive packed, but thay didn't wrote it before.
So find so many things I like to choose from. I keep saying no more this month and still keep buying. Being able to spread the payments out over a couple of months sometimes helps.
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members