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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Texas
1 review
6 helpful votes
Follow Bernadette P.
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Too bad there's not an option for zero stars. I ordered an item a month ago and have still not received it. No other internet merchant I've dealt with has come close to being this bad.

Date of experience: September 4, 2014
Oklahoma
2 reviews
20 helpful votes
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I am not a Zulily user and had never heard of it until today, which was the day some scumbug stole my debit card info and went on a $6.99 shopping spree at this $#*! site. After calling Zulily to alert them to the fraudulent charges, they responded there is nothing they can do. This site promotes consumer fraud and doesn't care about taking action to prevent it. Zulily is a joke. How does one give a zero rating.

Date of experience: September 3, 2014
Nevada
2 reviews
3 helpful votes
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I cannot believe the steal of a deal i got on the "Doodles Ashewick Gliding Recliner" I purchased this recliner for my nursery at the price of $389.00 on Zulily. I was a bit hesitant after reading reviews of shipping taking forever. To my SURPRISE- I received my item just 4 days after purchase(which i might add I only did standard delivery, so I was expecting up to two weeks) I am PLEASANTLY surprised and will definitely be ordering from here in the future.

Date of experience: September 3, 2014
Washington
1 review
4 helpful votes
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Not all that impressed, ordered multiple things all of which had issues with them. No returns, so you're stuck with your low quality items. For instance I bought a beverage dispensor that wobbles and has some deformed glass at the bottom. Beware. They sell crap.

Date of experience: September 3, 2014
Mississippi
1 review
4 helpful votes
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I am a regular shopper on Zulily. I love it for the unique clothing that I can get for my daughter. The site is very up front about why the items take a while to ship and so I just shop accordingly. The customer service is great and I have even been on the phone for upward of 5 minutes with a rep while he explained the process and why it takes 4 weeks sometimes to get your item. When I ordered something and it was out of stock, they credited my account and gave me a $10 credit. For my daughters clothing, I love it.
I have oredered shoes for myself and some home goods from the site and have been pleased. I will say that the size guides have proven unreliable when it comes to clothing for adults. Unless I know exactly how the brand fits me, I stay away from ordering my own clothes. Kids are much easier to fit, though.

Date of experience: September 2, 2014
Maryland
1 review
0 helpful votes
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My order still has not arrived. Three weeks and nothing. Had no idea they were so bad.

Date of experience: August 31, 2014
California
3 reviews
4 helpful votes
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Buyer beware
August 31, 2014

Buyer beware. They get second label things and represent them as quality. First let me say I've been a Havaianas wearer for many years. Ordered Havaianas (in my normal size)which was what was advertised by the site on the 2pair I ordered. What they ended up shipping was Havaianas by Dupe. They looked like drugstore flip flops and were too small. Too bad I'll never get to use the Zulily credit they offered because I'll never buy from them again. Don't be duped.

Date of experience: August 31, 2014
Illinois
1 review
3 helpful votes
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Awful!
August 31, 2014

Awful! I ordered some maternity clothes that will ship a month after I ordered them. I'll probably be too big for them by the time I get them. What is wrong with this awful company! Before you order it should tell you you'll have to wait over a month to receive something. Also much in the site is final sale only. Their FAQs don't even mention that. This is a terrible site that won't be around for long.

Date of experience: August 31, 2014
Canada
1 review
2 helpful votes
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I placed an order and waited 4 weeks to finally get an email that said the items were no longer available... ridiculous. How does that happen? I clicked "not applicable" on the ratings because there was no service or shipping or returns involved and I'll never know what the value or quality may have been, so how can I rate them?

Date of experience: August 29, 2014
Texas
1 review
4 helpful votes
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I regularly ordered from this site and I have been please with everything I ordered! True to sized but I have found you must look at size guide. I normally where a size 14 but depending on the maker I might need to order a size 16 or 18. Everyone's complaining about the time it take to shipped but it clearly tell you how long it will be. Everything I ordered has been superior quality and acceptually priced. I brought clothes for me and baby clothing and shoes.

Date of experience: August 29, 2014
District of Columbia
1 review
5 helpful votes
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Zulily might be ok for household items or things like a scarf or purse. Beware of buying clothing and especially shoes! You cannot return or exchange for credit at this online vendor. Angry that I am stuck with 3 pairs of shoes which I can't do anything with. Sizes are not true to fit.

Date of experience: August 28, 2014
Washington
3 reviews
4 helpful votes
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BUYERS BEWARE
August 28, 2014

BUYERS BEWARE
I will never ever order from this place again. I purchased a pet gate from them and I never received an e-mail to confirm my order or to inform me that my item was no longer available. After waiting close to three week, I finally called and found out that that I would be getting a refund because my item was no longer available.

Date of experience: August 28, 2014
New York
1 review
3 helpful votes
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I'm giving 1 star because of poor customer service. I haven't received my product yet and I don't care if it's the greatest sweater of all time, I won't shop with Zulily again. I simply didn't receive confirmation and come to find out the wrong email was input. The representative was nice but condescending to me and kept telling me what 'I' did wrong. There was no right or wrong in the situation just help me find my order and re-send confirmation to me. I work in the hospitality industry and the client is 'never' wrong. We all work by that rule and while we do not like it at times it's just how it is. Be kind. You simply help with the given challenge and make sure they are pleased with the outcome.

Date of experience: August 28, 2014
New Jersey
1 review
3 helpful votes
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I received a comforter... the Ivory Serena Comforter Set | zulily
And OMFG it is soooo cheap. I called zulily told them I don't want it and was told they have to contact the vendor. WTF! The vendor? I told her I bought it from zulily and they are the vendor. And it will take a week to hear back whether I can return it or not!

Cheap crap = ALL SALES ARE FINAL POLICY!

Was and is my first and last Zulily order! Poor poor quality!

FLOWERS AREN'T EVEN THE SAME PHOTO 3 IS ACTUAL LOOK AND #4 PIC IS DISPLAY. PURE BS...
Date of experience: August 27, 2014
Florida
1 review
4 helpful votes
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To receive an item it does take awhile. I recently ordered something and it got here in two weeks, I was surprised. I only order things for my kids, no complains yet. The things I have ordered, the majority are much cheaper at Zulily than at other places.

Date of experience: August 27, 2014
Michigan
1 review
3 helpful votes
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I just received the 8" x 2 1/4 ivory timer candle. This candle is totally awesome! It is a very rare candle to find in stores. It fit perfectly in the candle holder I have. I am so happy with these candles, they came in a pack of two. I would recommend them to any body! I Love, Love Zulily! They have the neates things you just can't find every where. There people that work in customer service have always been extremely nice and occominating. Extremely awesome Co.

Date of experience: August 26, 2014
Canada
1 review
3 helpful votes
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Shipping is SLOOOWWWW!
August 26, 2014

Shipping is SLOOOWWWW! 25 days and counting to receive my items. One item doesn't even have a tracking number yet so it's likely going to be another week or so still.
Hope the weather stays warm so I can still wear what I bought whenever it shows up!

Date of experience: August 26, 2014
Ireland
1 review
3 helpful votes
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I have to agree that the service is far too slow but what really disappoints is the quality of the clothes. It doesn't reflect the high quality boutique style clothes it advertises on the site. The material feels cheap and does not wash well! I will never use this site again nor will I recommend it to friends. Very very disappointed in this site:-( Complete waste of money!

Date of experience: August 26, 2014
Delaware
1 review
2 helpful votes
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Don't waste your money and time! Quality is HORRIBLE - see-through, itchy material, does not fit well and just a terrible representation of an online clothing store - Items are not returnable nor refundable - they just give you store credit - now why in the world would you want store credit to buy more just that you are unhappy with. Very unhappy with this service and will not be using them again.

Date of experience: August 25, 2014
Arizona
1 review
1 helpful vote
Follow eileen c.
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I have placed a couple orders with Zulily in the last few months. Some items are unique and are priced well. Others are things you could probably get from Amazon, Wayfair, Overstock, or even eBay.

Plus the shipping is incredibly S L O W! I don't know what takes to so long to get an order out! I have one outstanding order (placed Aug 20), and according to my order status, I should expect to receive my item by mid Sept! I ordered the exact same thing (more expensive and I returned it) from Overstock.com and it was here in 4 days.

I will NOT be shopping at Zulily again.

Date of experience: August 24, 2014

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216