ZulilyReviews 4,523

First time ordering... ordered a top and a pair of pants. I got a top of POOR quality that was not dyed in one spot (top was teal and a huge white area) and sent me the wrong size pants. And came separately, so how u can mess up both items, I don't know. I think this is CHEAP, CHEAP CHINA made stuff from what I am now reading and from what I saw and felt for myself. The pants were one size under what I wear in PLUS sizing, and these jeans were clearly junior sizing so correct size wouldn't have fit anyways.
Everything looks so good on the website, and such crap when u get it. BEWARE! However, Zulily customer service did refund me my money, and the reps were very empathetic... I'm sure they have plenty of practice.

This is my first order and my last! I ordered 3 items on Aug 8th, which took almost a month to recieve two of them, and one is still MIA! No email explanation as to why! (I. E. it's back ordered.) The two that finally showed up are not anything special and I overpaid per quality I received! I contacted customer service and they said, "items are shipped from warehouses all over the country so, they can't control timing / shipping / etc." Really?! I've been an online shopper for years and have never in my life experienced items
Not being delivered in a timely (even in a 3 week period) manner of just not delivered period!
Sorry Zulily, you just lost another customer!

Do not order from this website, especially if you intend to buy a lot of items.
Let me begin with the small bit of positive I have to say: All but one item out of 19 fit me. That's it. That's all I've got. I received 6 shirts that that, while lovely, I will only wear when I have the time to hand wash them despite their being advertised as machine wash. I received one shirt that has no tag so add that in to the hand wash only too. I received a pair of jeans advertised as skinny but that are actually boot cut, a pair of flats so poorly made that you can see my toes when I walk, a necklace advertised to be rose gold but is actually yellow gold, a dress that is advertised beautifully but actually has a slit up to my crotch and slits on the sides of my breasts so it will have to be altered to be decent to wear, and worst of all a coat that was just completely the WRONG coat, as in not the coat I ordered at all it doesn't even resemble it.

The very worst part is that I still have a couple of items on the way. My entire order was due to arrive on 9/1/14 about two weeks after I sent in the order, but most items have arrived well after that date and it is 9/10 and I am still missing some.

When all of this was brought to the attention of customer service they said they could not send me the coat I ordered because they don't have it, and gave me a measly $10 credit for their website, as if I would order anything else from them.

Ordered a dress for my granddaughter in her usual size. It came in a timely matter but the size was way off, far too big. The dress was also poorly made but for the price, I'd have been okay with that if it had fit. I contacted customer service--it should have another name, because all I got was a form email that was unresponsive. I hope she can wear it in a year or two because I hate wasting money.

Ordered 3 dresses at the end of June, received the last one today (sept 10). Will never shop here again, first dress was not as described, it looks more like night wear :( also their sizing charts are off and lack of customer service is disappointing.

First time to purchase, will never purchase or recommend zulily to anyone.

Ordered a pair of TOMS. Their website clearly stated FREE shipping until 11:59 today. When I went to check out there was a shipping charge. I emailed the company and they told me that the free shipping is AFTER I place my first order then the next order that same day would be free. Seriously? It was so ridiculous and the customer service pretty much said "Oh well". I wish I would have seen these reviews before I ordered from this place. Stay away from this place. Their customer service is worthless.

Terrible! I ordered two bras. One was fine. The other was the correct style but waaaay the wrong size. They refunded my money plus gave me a $10 credit. Later, I ordered some perfume and a pair of size 9W purple shoes. The perfume was fine. And the shoes were the correct style but size 11W and black. Again, they refunded my money and gave me a $10 credit. They can just keep the credit. It's just waaaay too disappointing to order something you really want, only to not get it.

I ordered 3 items. I have received 2 so far. The other is in transit to zulily and been that way for over 2 weeks. The sizing is all wrong. I ordered bigger still almost to small. The dress fell apart while she was wearing it the first time.its trash now. It's been over 30 days on the last item. It will be to cold to wear more than likely before I receive. Quality is poor. Service and delivery is slow. I will never order from them again. First time buyer last time shopper.

On Labor day I took advantage of a sale and bought two pairs of flats and two boots from Zulily. I was worried from reading reviews but everything arrived in good condition and within eight days. The flats fit perfectly and one pair of boots do but the other pair is stiff and squeaks. However, that's a chance you take when you shop online on a site that can't offer item reviews. Overall, I'm very satisfied with the quality of my products especially considering the great price I got them for.

The quality of their clothing is typically very poor so I quickly learned to stay away from that. I was recently duped when I ordered a case for an iPhone that was shown as an Otterbox. Otterbox is a reliable brand, my husband has one for his phone. I received my order today and instead of an Otterbox, I got a cheaply made flimsy plastic case from a company called Lifeproof. This item would go for around $1.75 on ebay on a good day. Thanks to their no returns policy I am stuck with a 'case' that will be headed for the trash can and I have wasted money. I am too angry for words.

I have never had a problem with getting the package in a timely manner. They have always came within a week of ordering. But, what i am upset about is that i ordered a swimsuit for my daughter and i used the sizing chart. By her weight and height she was smack dab in the middle of size one. But, when i got the swimsuit she couldn't fit into it. It's irritating! When she can not even wear it, and i can not return the swim suit. I called them and they said they couldn't do anything. I understand they have these rules for the people that try to return stuff after wearing them. But, it really stinks for the people that honest and are just trying to return stuff that really just don't fit.

I've ordered several toys and 3 dolls from Zulily. The quality is not great, and you have no way of knowing this before you order, and no way to remedy the problem as you can't return products. Shipping takes a minimum over two weeks on anything I've ordered. I ordered a remote control truck for my grandson, and if it's not broken yet, I'll be amazed, as it was very flimsy. I ordered 3 of the cutest plush dolls, didn't check the size of them, and when they arrived, they are only about 6 inches big and not that plush at all, but again, I can't return them. I'm done with Zulily.

This company and customer service is absolutely REDONKULOUS. Received an email stating the items I purchased would ship within 10 days. 10 days passed and I emailed them only to be told 12-14 days. That passed and was then told 16-17 day. That's gone and passed and now I'm being told 17-19 day in which it's been over 21 days and nothing has shipped. F@!# Zulily! Do not support this terrible company!

I ordered a beautiful dress for my daughter's pictures. The size was 1-3, it MIGHT fit my 2 1/2 year old niece, but it is likely too large. It didn't look like the picture, quality seems good, it weighs a ton! I also ordered a couple of outfits for my daughter and it has been close to a month and it hasn't even shipped.
In previous reviews people are saying they got great deals, I disagree, I think they are actually kind of expensive.

I bought several clothing items and they are terrible quality. Although I do like the design I'm not sure how long they will hold up. And I even had to repair a rip in seam before I got to wear it. Poor, poor quality. Also, don't you think it's weird none of the clothes had labels or tags in the back? Not even a care tag. Not to mention the one month shipping wait from China. I won't be ordering anymore. I do have to say they were quick to respond to my shipping inquiry which is good.

I have never had any problems with Zulily. Yes, the order may take a while to arrive but, if you're not in a rush for it, the savings are worth it. I've ordered quite a lot of my childrens' Christmas presents already and have received most of them. The only thing I wouldn't order is shoes for my children as they will be too small once I receive them.

Slowwwwwwwwww shipping... Zulily will create shipping labels & send you a tracking number like it shipped, but when you check with UPS, USPS or Fed Ex it will show they created the label & none of the shipping companies have actually received the merchandise for shipping.
I received a shipped notification on August 27th & today is September 5th & I UPS still shows they have not received it.
Just be honest & send an email when it actually ships. This company will be done with in a year. Read other reviews & beware to wait forever like 1970's mail order businesses were it took 4-6 weeks to receive... Seriously it is 2014 & Amazon is talking about Drones to deliver within 30 minutes of placing an order & Zulily is stuck in 1970.

Ordered took 23 days to receive, immediately called to return - had the run around... finally recd ok to send them back (2 prs shoes TWO sizes too small) Sent pkg back same day I received it-took it to PO personally... it has been 11 days.and they say they haven't reced. Called PO seems they deliver to a certain address THEN Fed Ex picks it up and it can take another 1o days for it to get to THEM... and then they have to process it... was told I would get a refund. Then they stated a store credit... NOT... called my CC company and refused the charge... the lady at the PO says they have ALOT of calls because the original return is SMARTPOST and people don't understand they then switch to FED EX... sent to CA and now had to travel back to NEV... they do this so that your CC cycle is over 30 days BUYER BEWARE... some items are returnable some are not... it takes them so long to get your order to you because they wait until all orders are placed THEN they place their order... they are a middle man...