ZulilyReviews 4,523

OK first bad experience O ordered a few tops that looked so cute in photo, when they arrived... cheap, baggy wakeful. Will donate these pieces as they cannot be returned.
Second order... I ordered 2 cute tops... huge on the bottom... so tight on top I cannot wear them... very irregular sizing, I am not huge breasted or anything ( b cup) Again cannot return so... Not sure what to do with them, expensive dust rages maybe? Donate to child for a dress? I am done with zylily, cheap, made in China junk!

The clothes are very poor quality for the money and the sizing is ridiculous! I am usually an AU22 and ordered what they claim to be the equivalent to an AU26-28 (I was happy to have them items too big rather than too small). When they arrived my daughter who is a size 14 could not fit into the tops!
If you are after a website with false advertising and terrible customer service then Zulily is for you!
I am absolutely disgusted with them. My advice to other shoppers... STAY AWAY!

Zulily has lots of good items and many good deals. However, it is not at all like shopping on any other site. Remember: there are no returns! SO, to get the best out of your Zulily shopping experience, remember the following:

*try to shop for brands you know; you will do best if you are ordering brands you already are familiar with and like. If you don't know the brand, try researching it on the internet and see what customers say about it on other sites.

*if buying clothing, pay special attention to the size chart that is available for each item. Check the size chart closely and be sure you are ordering something that is going to fit. Many items on Zulily run smaller than standard size.

*have a Plan B. Since you cannot return the items, what will you do with them if you don't like the color or if the item doesn't fit? Know in advance what you will do with it. Also, know in advance how much you can afford to spend for something that may turn out to wow you, but may turn out to disappoint. Can you afford up to $10? $20? $50? Think about that first. It is always good to have someone in mind to take your "mis-buys."

*lastly, remember that Zulily has some great items and some phenomenal deals. It is just that everything you buy through them will not be perfect. BUT, Zulily does have good customer service. If something arrives hugely different from advertised or broken or in another material (for instance, if it says 100% cotton, but when it arrives, the label says 100% rayon), then contact Zulily customer service through email or phone. They respond quickly and usually in a case like that, they take the item off your bill. Rather than returning it, they suggest you donate it to charity.

I have never had a problem with this site. In fact, literally everything I have ever bought has fit nigh perfectly, with the exception of a single bra (flimsy) and a pair of leggings (too small). I am plus sized, very tall, with long arms and a curvy shape. It is almost impossible for me to find clothes that fit well, including in more expensive brands (Michael Kors, Tulle, etc). It is so rare to walk out of a physical store with anything that I truly loved and that really fit nicely. Every time I open a package from Zulilly, it is like everything in it was made for me. The pair of jeans I am wearing right now is just out and out perfect. That NEVER happens. As a fat person with very big hips and a small, high waist, getting pants that work and aren't horribly uncomfortable is like finding a unicorn. But Zulilly just keeps giving me unicorns! I am happy with everything I get.

I want to defend them a little bit too: do not buy from any website before you have read and understood the return policy. I read it all before I bought anything and thus the lack of returns and the time it takes to ship were not surprises to me. I don't buy things I need fast from Zulilly because that is simply not what they do. But through them I can get 500$ worth of clothes for 200$. I call that a win. Another strategy is to buy things a size up from what you need so that if it turns out too big you can easily have it tailored down for not very much money.

I ordered an item that was never delivered. After 6 days, I contacted Zulily via email to customer service (they never contacted me). Their response was that UPS lost my item. UPS said they never got the item to send. They had already charged me for the item. It has been 2 days since I contacted Zulily and they are saying it will be another 3-5 days to credit me my refund. By the way, the item in question is still showing as available on their web site.

I ordered 3 blouses, 2 from one site, 1 from a different site. The blouses look good in the pictures but the fit of the blouses was terrible, too small on one and on the other 2 blouses, when I raised my arm I could see my bra and two inches of skin below my bra. Why were the sleeves made that way? As for the apple slicer, I ordered it because it slices an apple into 12 sections, but when I took it out of the package I could see dried food on it and some rust spots. Customer Service was great in response to my complaint about the apple slicer, I received a refund. As for the blouses, I am donating them, I did not bother complaining because of the no return policy.

I have bought over 25 items through Zulily in the past year or so, from children's clothing and toys to Crocs shoes. I am not always completely satisfied with my purchases, but neither am I always satisfied when I buy from other retailers. I always read everything carefully and often check prices on other online sites for the same or similar merchandise. It is clearly stated on Zulily's site that the items are not returnable. If a shopper takes the time to research the product they are considering and makes intelligent buying choices, the Zulily experience can be quite safe and financially sound. This is not an Amazon-type of store and does not claim to be. It is quite clear how and when items will be shipped and notifications and package tracking is very accessible. The items come from all sorts or retailers, from major brands to 'unheard-ofs'. So just be knowledgeable. My main praise goes to the customer service. I had 2 packages from Zulily "lost" by the USPS (and a very suspect story USPS gave me about the boxes... another story for another site). I notified Zulily, expecting nothing from them, and was pleasantly surprised when they credited my card for the 'lost' packages and gave me a small credit for future purchases. Just know what you are doing when you shop. I think many of the bad reviews are given as a result of shoppers not knowing exactly the sort of service Zulily offers.

I ordered a dress from Zulily and it was the wrong size. I called customer service and they put a full refund on my credit card and when I asked about returning the dress to them, the customer service rep told me to donate the dress to a local charity (e.g. Thrift store, goodwill, etc)! How amazing and selfless is this company. Although they only lost about $30, many thriving companies would never even think about donating products that their customers either weren't pleased with, or in my case, just didn't fit. This was my first time ordering from Zulily but most definitely not my last! Way to go!