ZulilyReviews 4,523

I just looked at a pair of pajamas on Zulily. They showed the price at $86, marked down to $26. Same item on the Sears (of all places) website for $26 original price. I am done.

I ordered 2 pairs of yoga pants from their website. I bought 2 as a test, since saw a lot of bad reviews on this site. That didn't happen.

It turns out that they were built well, they were strong but breatheable, they fit me super well, they stretched in the right places, and I wore them longer than I normally wear yoga pants just because they were so comfy.

This is NOT one of those bad quality, good photo websites. At least if you're buying yoga pants in the Balance Collection. I bought 8 more after I received the first order.

Ordered 3 sets of glass jars for storage, 12total. All came shattered. They were not packaged for freight. Someone wrapped the box on the outside with bubble wrap but not the actual glass items that were left to roll around in the box and ultimately hit each other and shatter. I got glass dust, literally. So who have they hired in their shipping department? Not only does the order take a lot of time but it comes broken... obviously no return. Will have to fight to cancel payment. Bad bad service. I am not shopping here ever again.

I placed an order of 4 colognes ($205) with zulily and the next day somehow I found out that the colognes might not be the original ones. I called them to cancel when on the website it was still saying: "preparing for shipment", and talk to somebody who told me: "sure, I can do that for you". Next day I got an email saying: "your order has shipped".
Basically the person I talked to on the phone didn't do anything to cancel the order.
I will never buy anything from them anymore.

I ordered 4 shirts and a pair of shoes. 1 month later I recieved an email my shoes were shipped. 2 weeks later I recieved an email stating my shoes were refunded. Obviously never recieved shoes. 2 months and 1 week later I recieved 2 shirts. One was great. The other was not sized correctly, very poor quality. 1 month later I recieved my two additional shirts, neither of which looked anything like what I ordered, not the right size. Clearly knock offs from China. Overpriced terrible clothing, took 3 months to recieve. Please don't waste your money!

Have to say I order quite a lot from Zulily, but the clothing sizing leaves much to be desired. I think it would be better to require vendors to have CORRECT sizing, Or require them to have the same sizing standards across the board. It would save so much time and disappointment. Unless it is a brand you are familiar with (example LOGO, I know how that fits) maybe steer clear of the clothing as chances are good it will be too small. They usually are really, really good about refunds on the sizing challenges though.

While checking out another site I thought I would see what people were saying about Zulily and was shocked to see the reviews! I have made about 8-10 purchases from this site... I had one item that showed up being mildly damaged (marked) and sent off a complaint to them. I heard back immediately and not only did they refund the item but told me to keep or donate it. I purchase dresses and tunics mostly and have always received exactly what I expected. Count me a happy customer from Victoria, BC Canada with NO affiliation to Zulily. I recommend them often...
Update September 2017-I have, since writing the review above, have probably ordered 14-18 items from Zulily. One item was not what I'd hoped for so I turned it into a sleep shirt but other than that, they were all exactly as expected. Their descriptions include sizing info which has always been accurate. Their customer service has been great! I am very suspicious about the number of 1 and 2 star ratings... something smells rotten and I suspect the plethora of reviews from shady competitors.

No return policy sucks. They told me no refund or return, but if the item didn't fit, just donate it to someone who it does fit. Items that I received, which were multiple tunics, were cheaply made, some basically crap. I wish I could attach a photo of one piece that is going straight to donations. The neck line is so hideously sewn, that you have to laugh. One side squared off, the other rounded and larger than the other. I made better items in 7th grade Home Ec.! The prices that they say are the real price is a scam, then they make you feel like it's a deal for 29.00. Their junk isn't even worth 20 bucks for materials. Sorry, not ever purchasing from the again.

I purchased the Almeida Dove Gray 12-pair underbed holder SKU: *******. It has no structure whatsover. Very flimsy and not even a cardboard on the bottom to keep it sturdy.

Purchased a Gray collapsible Laundry Hamper, SKU: *******. From the moment I opened the plastic the hamper smelled like cow manure. My whole house smelled like this. It has now been a week and the smell is still there.

Hopefully I won't have this problem again.
Ep

If you need something soon, don't order from them. They do take forever to ship. I think, sometimes, that they don't have some of the items in stock, and hope for the best when they buy them from the retailers after their sales. Someone explained it on another forum. The problem I have with them is not so much the wait times but the clothing is not all that good. Some items are listed over $70.00, and they are selling them at 75% off. However, the quality of the item when eventually received is not that good at all. I have found better deals elsewhere direct for the retailer when they have their sales and free shipping as well, and within 3-5 days, and sometimes 2 days. You can try it out, but you might be disappointed.

I wrote to the a couple months back about jewelry that said the original price was $300 more than it really retails for. They wrote back and said they'd pass on my concerns. Now today I'm seeing a bedspread on "90% clearance" from $400 but the original price is really only $90 retail for that item. If the discounts were really what they said they are then it would be amazing deals they're offering. Upping the retail price to a ridiculous lie is terrible business in my opinion.

I recently ordered some pretty cool linen tops dresses and jackets from Zulilly.com. DO NOT ORDER ANYTHING FROM THIS WEBSITE: HERE'S WHY!...
1. I ordered 4 items from the same place at the same time, waited for a month for these items only to be told that only one shipped.

2. When they looked into the order, come to find out that the agent that I last spoke to canceled my order. I NEVER TOLD HIM TO CANCEL MY ORDER!

3. After speaking with two very incompetent customer reps. I WAS TOLD THAT THEY COULD NOT UN-CANCEL IT. WOW! These were items that I really wanted.

4. TO TOP OFF THE GRAVY TRAIN OF JACKASSERY, I WAS TOLD THAT I COULD NOT RE-ORDER THESE ITEMS BECAUSE THEY NO LONGER DEALT WITH THE VENDORS THAT ORIGINALLY SUPPLIED THESE ITEMS.

DO NOT WASTE YOUR TIME OR YOUR MONEY. THEY HAVE A STAFF OF IDIOTS WORKING AT THIS COMPANY, FURTHERMORE, THE ITEMS THAT THEY SELL ARE NOT COMING DIRECTLY FROM THEM. THEY ARE IN THE MIDDLE. YOUR THINGS MAY COME FROM NORWAY TO ZULILLY, THEN TO YOU. THEY DEAL WITH VENDORS ALL OVER THE WORLD. STAY AWAY!

This brand and everything that goes with it as mentioned in reviews is exactly the same as Newchic. I read an article online about these eastern companies which goes into most of the big ones warning you not to buy. The pictures are tempting but the actuality is not worth having. Refunds - no such thing, it costs as much to return to package almst as the cost of the item.