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    Zulily UK

Corporate Values


Zulily UK has a consumer rating of 2.29 stars from 7 reviews indicating that most consumers are generally dissatisfied with their purchases. Zulily UK also ranks 678th among Women's Clothing sites. The most common issues with Zulily UK are around returns, which are more complicated than expected by some customers.

How would you rate Zulily UK?
Top Positive Review

“bought few times and overall very happy”

Jacob B.

bought few times and overall very happy the quality of the product are very good the posting time very slow otherwise it would have been 5 starts but then again they charge very low postal fee compare to other shopping sites the sizing is usually good only 1 mismatch out of many , not sure if i going to try to return it or not because of the hassle involved , I read the other comments about returns and its bad but not as bad as other sites that give you nothing or hassle you, as i see it buying cloth online is risky business , the price is so much better then in the real shops but there is always a chance of mismatch. for me 1 bad item out of 20 is acceptable even 1 out of 10 . I recently bought 7 items from Milanoo.com and only one out of 7 was as described and the return policy is shocking bad . I will buy again in Zulily

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Top Critical Review


Mel F.

Clothes took well over a month to arrive, poor quality and way smaller than size. Even sandals did not fit, person with a whole size smaller tried them and could not even get a slim foot in the sandal! Absolute rubbish. Goods returned over a month ago, still no refund of my money. Stay away from this company.

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Reviews (7)




1 review
2 helpful votes
July 1st, 2015
Clothes took well over a month to arrive, poor quality and way smaller than size. Even sandals did not fit, person with a whole size smaller tried them and could not even get a slim foot in the sandal! Absolute rubbish.

Goods returned over a month ago, still no refund of my money. Stay away from this company.
1 review
1 helpful vote
May 20th, 2016
Biggest load of rubbish I have ever laid eyes on, I may as well have held up 50 quid and set fire to it. You cant email, you can phone, you cannot be bloody serious, how can they trade. DO NOT BUY FROM THIS COMPANY.........................
1 review
3 helpful votes
January 27th, 2014
Absolutely horrible customer service (if you can call it that) - overly inflated "retail prices" mislead customers - expensive shipping for a few items completely takes away any "savings" - return policy non-existent - and when they credit $5 to your Zulily account for a problem you end up having to spend more to realize the credit. And we need to hold them responsible for NOT providing locations where the merchandise they sell is actually made - not where the corporate headquarters are - or the design team - but where the garments and toys and shoes are made. Most of what they sell is Made in China - something you don't find out until you get it home - stuff you would never with confidence put on your child or let them play with - particularly when most everything a child plays with goes into their mouths. Their sizing charts are undecipherable and irrelevant given that every manufacturer - particularly with children's clothing and shoes - size differently. I have bought the same size shoes from different manufactures from them and they all fit - or don't fit - my daughters differently.

And finally - beware of there delivery system. I have found their courier - DPD - to be unreliable. They have left packages for me with neighbors - then claimed to have left the package with me - and that I signed for it! I have a friend in Rome who they actually closed his account due to their courier not delivering packages that they claimed they had. Zulily blamed him - refused to refund the cost of the parcel - then when he complained too loudly - they simply cancelled any outstanding orders he had placed and closed his account. Caveat Emptor.
2 reviews
12 helpful votes
November 15th, 2013
I ordered a pair of wellies, a top and 2 pairs of leggings and will NOT be ordering with them again! The wellies said they were a children's size 8, however upon trying them on a child with size 9 feet and them being enormous i looked at the bottom to find that they had glued a piece of plastic saying size 8 over the original size of 8.5 (which is actually ILLEGAL as they are selling sizes different to specified!) The top i received was size 4 years how ever unless this is supposed to be a crop top (which i highly doubt as it did not specify this) the sizing's are so out its ridiculous, and as for the leggings they may aswell go in the bin....from looking at how they are made i think it would be 5 minutes until thats where they had to go! all in all very disappointing, illegal selling, bad sizing and poorly made!

Q&A (4)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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