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2 Reviews by Toxic

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Zulily.co.uk

Zulily.co.uk

2/15/14
Update from TOXIC SMELLING SHEETS. I called Zuliliy this a.m. AND yet again customer service was extremely nice, helpful, and considerate of my situation. That's why they get 3 stars, minus two stars for defective toxic smelling sheets which really could have got me very sick if I did not get up and take them off and the other 2 Mishaps. The rep was very understanding, gave me some tips to care for the sheets, offered to give me a Zulily credit for the sheets plus $5 credits. I explained to him that I had another problem with leggings and already had store credit and wasn't certain if I wanted to continue shopping with them because I'm not sure what I'm getting at this point. He was very kind and said he totaly understood and would refund the money back to my credit card, and still a $5 store credit, and to keep the sheets. I won't be keeping the sheets but once I see the refund in 7 days as he stated I will be very satisfied. Yes the smell and itching and headache and coughing was horrible but he tried to rectify the problem and the rep is going to escalate the complaint so it doesn't happen to others. So I would say I'm a 90% fan of Zuilily. I have had to call them 3 times now and all 3 times they were extremely nice, so for all the bad customer service reviews, I'm assuming, and it's just my assumption that maybe the consumer came off instantly mean to the rep they were talking to and therefore weren't given the best customer service that one should be entitled to... Also all the complaints about shipping taking long, it clearly says on their site that it's long, but I do understand the complaint if it goes well beyond that period of time. I can also see them not refunding for a wrong size that doesn't fit since you picked the size and they clearly state no refunds. BUT if the items are defective they should ALWAYS rectify the problem because that's definitely not what we purchased or agreed upon. I may give them one more try, I 'll see when the remainder of my items are delivered and both refunds hit my bank account...
Zulily

Zulily

2/15/14
Long But worth the read....... Be Very Very aware of ANY sheets with no labeled company name that you try to order from Zulily. I received my order yesterday put them on my bed just before going to sleep. I'm not allergic to anything but while putting them on I started coughing and sneezing, the cough was a strong tickle nearly a choke, but I didn't think to think that it was from the sheets! Then I laid down and kept itching, and the room filled with a very strong TOXIC SMELL. I laid there for like 30 mins or so trying to sike myself out that it couldn't be the sheets! So then I put a blanket on top to avoid the itching and said I would take them off and wash them in the morning, sure enough the itching stopped instantly but the smell was still there and getting worse. I started getting paranoid and feeling sick all at the same time. I had to remove all sheets and pillow cases and put them in the next room until the a.m. Then had to air out my room. This is RIDICULOUS, it's now 2 a.m and the feeling it gave me kept me up researching reviews to see if this has happened to anyone else. It's very sad that Zulily would sell something soooooo TOXIC and risk a person's health over a few $ profit. I never take time to write a review whether good or bad and I am a frequent online shopper so take my word this is a (Very Serious issue). I will be contacting Zulily in the a.m. With prayers that they refund my $ for these sheets and I throw them far far away. I wouldn't even take the risk of washing them then using them. Their lethal in my eyes and I'm being very serious. In fairness I placed like 5 orders with in one month. YES shipping is horribly LONG but I did expect that based on what it says in the site. I have yet to receive a lot of the items but waiting patiently. Also I ordered some super cute leggings with crystal like buttons on the sides in two different colors. One pair was missing a button and it was so obvious. I called Zulily, the rep was beyond nice, she said she would give me a refund to my credit card, also a credit to Zulily and also to keep the leggings! That was great! I haven't received the refund yet but that was only a few days ago so I will stay in high hopes. My #2 complaint is if you pay with a credit card. They charge your account to make sure the funds are there, then reverse the charge back to your bank account until it is ready to ship, then recharge your account which could be a month or so later, but the second time around they don't charge it as the total amount for that particular order as they did the first time. They charge per item shipped so if you have 20 items on that one order and they all have different shipping dates, then Zuilily will charge your bank account 20 separate times! REALLY? They don't inform you of this in advance either! So here I am looking at my bank account with about 10 different charges and It looked like someone had hacked into my Zulily account and started making unauthorized charges. I called about this and they said by law they can't charge the account before shipping? Hmmm never had ANY problems with Amazon? Or the likes of any other company for that matter.... I was still willing to give them a try after that because customer service was extremely nice. BUT after this smell and my life and health being at stake, I'm soooooo over it! I'm sad about it lol. I really wanted them to work out, but after reading reviews after the fact (Shame on me) seems like there hurting people more so than making Satisfied Customers, to create longevity within their business. Oh well God exposes all things in due time! If they are purposely selling low quality unsafe products and portraying selling it as brand items at a discounted price then they might just find themselves with a class action lawsuit! Especially if they end up selling these TOXIC products to hmmm lets say an ATTORNEY or a DOCTOR! Sad thing is I would have never wrote a review over the other mishaps, but I refuse to get sick or die from some sheets nor let anyone else! It's hours later and I still have a headache uhhh....

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