Zooplus UK

My Cats are 9 years old and have been feed with food wet & Dry the whole time However the service that zooplus is now providing falls well below that of a couple of years ago The problem is mainly packing They pack fragile items in the same box with heavy 48 x 157gm of food which by the time you receive your order make the fragile items Useless and dangerous if used as they contain fine plastic splinters from the plastic containers I've contacted Zooplus now 3 times and complained Yes they replace the cost of the items but my cats eat food and treats not the proceeds of refunds
Recent communications confirms they are not interested in customer comments and have simply said that will not change their pack procedure Ie loose tins in large boxes without packing along with fragile items(Cats treats) Am very disappointed at their attitude to customers comment profit before customer care. I've even contacted them when ordering to ask that packing be used without results still more damaged items received. Speed of delivery great but that no good if the items are damaged dented and destroyed making them sub standard and useless Buyers who are meeting the same problems might like to look at the 'Pets at Home' on line web site where you will find the same product cheaper in that their price includes VAT unlike Zooplus where VAT is added to the cost (Click and collect or delivered)

Would give 5 stars for the variety and prices but an absolute 0 for the attitude of some workers there.
I once asked if they plan on adding more items to the Rewards list and their response was "this is the current offer and if any changes occur, you will be able to see them on the website."
Thank you very much. It would've been the same thing or better if you said nothing.

Great pet food, BUT do not sign up to their discount plan as you will find you receive the original order month in and month out? I have just been billed again for the same order I placed two weeks ago, my first order with them. This is a SERIOUS Contract, which is very unclear when you sign up. It looks like I will not be able to get out of it. You also cannot change your method of payment!

Prices are good. Range of stock is good. Delivery is awful. Orders go missing, deliveries arrive late or not at all. You have to spend over £15 just to order then it's an extra £4.99 for delivery unless you spend over £29. Complete waste of time and money. There are so many other websites selling the same things or at least similar things at the same price so needless to say, I certainly won't be using them again especially as I recommended zooplus to friends and family and they've had similar experiences. Quite embarrassing.

Having used this site several times because the prices were OK, I ordered a large quantity of "Organic" dogfood. When it came, it had no reference to the organic contents and the website of the manufacturer (in German) mentioned nothing either about this specific food or indeed any of their products being organic.

As anyone knows who buys organic, this choice is made for a variety of ethical reasons and we usually buy despite the price. Most of us accept a higher price as being acceptable in return for what we perceive as being higher quality. Being deceived is part of the reason we often shun non-organic products.

Needless to say, I was at first irritated and then angered when I challenged zooplus. Rather than being open and helpful, the company continually fobbed me off with directions to contact the manufacturer, unsigned email replies, and continual insistence that the ingredients were organic, despite the evidence.

So I resorted to leaving negative feedback on their site which, guess what? Was never published.

Eventually zooplus took out the organic references when threatened with legal action. Without apology.

Drawn your own conclusions...