Zocdoc

I am a Dentist, and was contacted by ZocDoc, from the beginning i told them i was not interested, they were relentless and rude, claimed i didn't want to see new patients. I explained that my office does very well and doesn't need to pay a company to send patients my way, that if people are interested in seeing my practice then they are more than welcome to call and schedule. After being harassed for more than 10 minutes, i had to hang up. They are terrible.

We have been using Zocdoc for the past ten years (PCP), but under the new deceptive pricing policies ZOCDOC has turned into a scam. They charge us $40 for each new booking but ever since they started the new pricing model we are being swamped with fake bookings people, for different specialities, having no insurance and out of network being able to book with us despite our repeated warnings and clear instructions on our profile and ZOCdoc just does nothing to resolve such bookings. Customer service are very arrogant, and refusing to help. T. S. MD

ZocDoc takes all the pain, confusion and frustration out of finding the right doctor and making an appointment. It's simple to use and they make every step of the process easy. Find a doctor by location, specialty, insurance accepted or all of the above. They see you through to booking the appointment and send a reminder the day before. I can honestly say that after years of avoiding checkups and annuals and all those important things you need to do as an adult, I finally started going because ZocDoc made it so *******@mn easy.

Booked appointment through Zocdoc, printed out my confirmation, took 2 trains and a bus to get there, only to find out that the practice had no record of my appointment and could only reschedule. Called Zocdoc on the number that is offered to people who post negative reviews, and was told that they "understand my frustration" but could not put me through to anyone that designs or implements their system... i wasted my time and my money today..

Booked my appointment through Zocdoc and it showed up in my online account... seemed great and easy... until I called the office to confirm and they didn't have my appointment on the books! Pull this site down - people have enough issues when it comes to medical problems and don't need to be thinking they have appointments scheduled when they do not! Thank goodness I called rather than finding out the day of after I rearranged my entire schedule around it!

Hi,

Please do not make any appointment through the ZocDoc app. It has outdated information. I would better use word misleading. Me and my husband got a huge bill of $900 only because the Zocdoc app has listed the physician doctor as IN NETWORK which is actually OUT OF NETWORK.
This can cause you unnecessary a lot of inconvenience. We got to know from our insurance company that they do not have dr. Sharmin Qureshi as in network anymore. It was back sometime in 2021. I did reach out to the customer service but havent received back any response. I have requested them to compensate this in some way but doesn't seem they will get back to us and compensate their mistake. It's us who has to pay off for their mistake.

Don't trust their doctor reviews. If you look at their reviews, they are overwhelmingly positive. I trusted these reviews and went to see a doctor with glowing reviews, but ended up having a horrible experience. I then submitted a review of my visit, but Zocdoc refused to post it even though the post had no sensitive or personal info in it. It seems to me that they discard negative reviews so people see a bunch of highly reviewed doctors that people will use their site to book appointments. Just go and compare reviews on Zocdoc of a certain doctor/office to other third party sites, and you will likely see the Zocdoc reviews are far more positive compared to other sites. For this reason, Zocdoc is a dishonest service and you should be cautious of using it.