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Booked appointment through Zocdoc, printed out my confirmation, took 2 trains and a bus to get there, only to find out that the practice had no record of my appointment and could only reschedule. Called Zocdoc on the number that is offered to people who post negative reviews, and was told that they "understand my frustration" but could not put me through to anyone that designs or implements their system... i wasted my time and my money today..
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Sorry to hear this happened. We apologize for the inconvenience and know how frustrating this must have been for you. It sounds like we've already received your report, so we'll be able to follow up with the office to correct this situation. Doctors control their schedules, so we'll do all we can to align them on best practices for managing it. Please let us know if you have any additional questions or concerns. -The Zocdoc Service Team