It is not really $35 like some others mention, it is $60 per patient that zocdoc is going to charge Doctors. If someone else has a different marketing tool please post it for us to continue providing great service. I heard that zocdoc was purchased by a health insurance company. Lol
ZocDoc suggested I see a dermatologist, right after another professional friend said the same thing. Having ZocDoc right there reminded me of the importance of this visit, which I made, and now getting treated for skin cancer. So you never know, & it's a good idea to see your dermatologist on a regular basis.
Even when my doctor/office staff was not available by phone I was still able to make and confirm an appointment through ZocDoc. This is something I have never been able to do before with other doctors/services.
ZocDoc publishes doctors' business addresses without their permission, knowledge or consent. ZocDoc does not appear to have a real legal department with an actual lawyer - when contacted, there is no real name at the bottom of the email in their reply. Despite multiple requests made to be put in touch with their technical team, they cannot provide that. They do not appear to have a technical team like other third party doctor aggregate sites. If you are your doctor, beware of ZocDoc. They will publish your info without your consent and do not have the ability or technical knowledge in order for it to be off of google. They don't know how to trigger google to take the info you don't want showing up down. They are also unable to do a simple 404 deletion. If they had a real technical team, they'd be able to take these simple steps to ensure a doctor's privacy and safety. As far as I'm concerned, ZocDoc should not be in business anymore.
I love they layout of ZocDoc. So much information is provided on the same screen that you can make appointment reservations on: Doctor name, office hours, location, distance from your house, available appointments, etc. I LOVE that you can filter your search by your insurance company too. It saves so much time. I even had a $5 Amazon gift card sent to me just because the office I scheduled with had to reschedule. Thank you ZocDoc!
As a health care provider, I have received several solicitations from ZocDoc to hire them as a source of patient referrals. Frankly I did not see a value to pay someone in order to recommend my services. ZocDoc does not know me from Adam! They don't know if I am the greatest or the worst doctor, so how can they recommend me to a patient? So they called my office today telling my assistant that I had "left some information with them"! When I picked up the phone to get to the bottom of this tall tale and confronted the caller All I heard was a click! Did not even have the maturity to apologize! Go ZocDoc! I won't be paying you any money. The best source of referrals for me over the years has been word of mouth!
I've used ZocDoc twice now or tried to rather. First time I scheduled a surgical consultation. After $400 and a wasted trip/day I find out during appointment that the doctor was not taking surgical patients. Second time the doctors office cancels on me 20 minutes prior to appointment. My advice would be use ZocDoc to find doctor then schedule on your own.
Hi there Nicole,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and see if we can help.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
I have made and changed many appointments via ZocDoc and it has made my life so much easier! I stopped wasting precious time and energy (not to mention frustration) trying to reach doctors' offices in vain getting an answering service that says to call back during hours the staff is there when I AM calling during normal business hours! ZocDoc is easy, convenient and works. I ask every doctor I go to to ask that they use it.
It was great working with this site. I knew which doctors took my insurance, saw what appointments were available and read reviews about each doctor and saw where the Doctors were educated and how long they have been in practice.
I search for doctors in Washington it gives me doctors in NY. Their search is a joke. No appointment that I've made through them had been valid. Wasted whole week on trying to make an appointment with a therapist.
Horrible.
Hey Elena. We are sorry to hear about the trouble you've had doing a search. This doesn't sound right. We would be happy to look into this further for you, as well as help you find an appointment that works for you. Give us a call at (855) 962-3621 if we can help!
I've never been so happy with a website. The people at zocdoc are very helpful and seem to genuinely care about getting you into an appointment you need and making sure the doctor's office treats your appointment with respect. Awesome.
1. Do not use this platform
2. Reasons: Patients are allowed to book even if you dont take their insurance
3. If they (the patient, not you) dont cancel within 24 hours you are charged $65
4. If they no show you are STILL charged the $65 fee
5. Customer Service is useless
6. I asked specific questions and spent HOURS asking questions and setting up my profile and have been charged multiple times for client no shows
Hi Brandy. I apologize if our policies were not explained efficiently when your profile was set up. We are a marketing service where providers pay for new patients finding them on Zocdoc and booking with them. We have policies in place to limit the number of patient no-shows and cancellations. With that being said, no-shows may still happen which is why these are factored into our booking fees. Feel free to reach out to us at (866) 962-3621 or service@zocdoc.com if you have any further questions.
I am a dentist that signed on with Zocdoc. They told me it was necessary to pay the full $3000 for the year subscription up front to cover their high startup costs to get me up and running. That is a load of bull sh*t. It took ten minute on the phone to get me up and running. Now, 3 months later, I know the real reason. I have gotten a total of one new patient from them and when I asked to cancel the service and receive a partial refund they told me they have a no-refund policy. Do not be taken in by their high pressure sales team preying on doctors trying to build to build their practices.
We had a ZocDoc rep come out and tell us that we could book for $300 a month and they would provide all these referrals for us. At the end of his presentation he told us our specialty did not allow for the monthly rate but we had to pay the $3000 up front for the year. The doctor wanted to do this because he was so impressed with the salesman. We got one call right away after that from a patient booking an appointment. We were excited but we have had none since. I think the rep referred a friend to us to get us to have one patient. I would NOT recommend paying for this service, it is a scam!
Because of bad weather and heavy traffic we were about ten minutes late For appointment. Called from the road and were told not to come. However, I was billed $75.00 for missed visit Under the circumstances this is very unfair and we have no intention to pay!
Hi there Carolyn,
We are so sorry to hear about the confusion with this bill. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!
In health,
Mary M.
Zocdoc Service Team
ZocDoc makes it so easy to book an appointment online--you can easily see what's available instead of having to make a phone call. The complicated part is finding a provider, since a simple search by your insurance doesn't guarantee that they are in-network. There are unfortunately a lot of providers who are still not part of ZocDoc. For what it is, it works great!
I had a horrible experience with a Dentist who was given a 5 start rating on Zocdoc. I posted an honest negative review. I did not say anything harmful or
Zocdoc refused to post it. I called them later that day and they mentioned they would provide me with an opportunity to "edit" my review... I never heard back from them. Such B. S!
Hi David,
We are terribly sorry for your poor experience with this office. We definitely want to make sure your voice is heard! Please give us a call at (855) 962-3621 so that we can get to the bottom of this, and make sure your review is posted to the site.
In health,
Mary M.
ZocDoc Service Team
Being able to view available openings works so well with planning my day around my children. There have been many times over the years when I have needed a last minute appointment and it has been a lifesaver to be able to set up a time at my convenience. I wish all doctors used this service!
ZocDoc has significantly improved my healthcare experience. When I need an appointment, I no longer need to call around to doctors to see how soon I can get an appointment. With ZocDoc's app it's done in minutes, and I have an appointment booked within the next day or 2. Also, no more filling out forms at the Dr's office... I love that! And I love being able to read reviews before I select a doctor.
I had a horrible experience with ZocDoc. I saw a psychiatrist who, according to their website, was "in network" with my insurance company. Two months into therapy I got a bill from him for $100 per session. He was not "in network" after all, but when I complained to ZocDoc, they claimed he misrepresented himself. On top of the insurance issue the Dr behaved unethically and was actually verbally abusive to me when I was severely depressed. I terminated treatment and wrote an honest review on a ZocDoc. They called to confirm details, and assured me it would be posted. Is it there? No. Is he still listed as being "in network" with my insurance provider? Yes!
Overview
Zocdoc has a rating of 2.6 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you so much for sharing your story! We created ZocDoc to be the beginning of a better healthcare experience, and we are so happy you were able to get the care you needed.
Let us know if we can ever help with anything else!
In health,
Mary
ZocDoc Service Team