Zocdoc

Zocdoc is an expensive marketing tool, but is biased against the provider. They allow anonymous reviews to be posted and refuse to take them down even when they are aware that the review was not made by a"verified patient". The review is marked as submitted by a"verified patient" regardless. They say this acceptable within their guidelines. For Zocdoc the market is to people who use the app without cost. Their slogan is "power to the people", without any interest in helping the providers who pay them a rich fee each month.

Avoid this site/app at all costs. I scheduled two appointments, both on the same day because of my packed work schedule. Thinking I was ok, I put it out of my mind until I only received one confirmation. Turns out, somehow their system scheduled my appointment 2 days prior. I received no notice from ZocDoc or the provider. When I found the error, the doctor said they will not see me on any other date because I no showed. Thanks ZocDoc!

I signed up with ZocDoc after applying for a job there, to better understand the patient experience and fully appreciate the business model. It was great finding a specialist in my neighborhood via ZocDoc and I liked the reminder to get a dental cleaning though must admit, it prompted me to call my doctor rather than look for a new one via the app. Overall, I think the service is very useful in identifying new doctors and makes getting an appointment amazingly easy.

The site is a great concept but fairly useless when the information about doctors' schedules and accepted insurances is out of date or incorrect. I realize this has a lot to do with the office, but I've had it happen twice where the office said they had submitted changes to ZocDoc but that they take months to process. The value of your service depends on the validity of the information and more needs to be done to make sure it is correct and easily updated by the doctors. I've submitted this complaint to ZocDoc customer service. Ii received a response email that said they were sorry for my trouble, but didn't explain how it would be prevented in the future.

ZocDoc was an excellent way to find an ophthalmologist who could see me in a timely manner and would accept my insurance coverage... and was locally situated. The treatment received was first rate. As a newcomer to Chicago this was very helpful. Will use ZocDoc the next time my generalist feels I need to be referred for specialist treatment. They are a godsend given the convoluted and inefficient system of healthcare that exists in this country.

I utilized your service just once but it was a good experience: quick, easy and efficient. I do remember the doctor's office didn't realize that I had filled out all forms online until I showed them the copies I made. Another patient in the same office said the same thing. I don't know if that is information missed on their part or if the system setup (between ZocDoc and Dr's office) doesn't always trigger a reminder once a patient signs in. Either way, my experience was overall good working with your system.

Zocdoc charges providers $70 for bookings even though the patient no showed or made an appointment with the wrong doctor. This is unscrupulous. If Zocdoc doesn't change their practice, they are going to lose providers soon. Zocdoc is no longer the same website as it was when it first started years ago.

If you are a practice owner of any kind I cannot stress enough how you should NOT WORK with ZocDoc. All they want to do is take your money with no yield or production consideration whatsoever. 0/5 stars. Look elsewhere for new patient generating ideas.

Unfortunately, doctors office and ZocDoc site are not connected. I made an appointment on-line for a day doctor was on vacation. No one notified me about it. I would never use this site again, and, as a result, I would never make an appointment with this doctor again. The office on 260 Ave. X on Saturday was overcrowded with people, there was no extra sit available, it was noisy, chaotic and very depressing to see what medical system turned into. I came from your future, America! I escaped social medicine 25 years ago, and today I experienced the results of government medicine in America. Very sad; so stay healthy and avoid medical offices.

They refused to publish my critical review of a cardiologist who ordered a test that I suspected was unnecessary and the doctor 's staff acknowledged was just being done for the money. My insurer refused to pay saying it was medically unnecessary. Information a prospective patient deserves to know. Not a credible service. Just another parasite on the obese corpus of American health care. -- Karl V. In NYC

ZocDoc is great and really easy to use for scheduling appointments.

I ran into a major issue when I entered my insurance info, found a doctor that ZocDoc said was covered only to find out after the appointment that he was not. Now I owe a lot of money because ZocDoc presented incorrect information. I would recommend that you check with the doctor's office yourself first and check with your insurance before scheduling. Which kind of defeats the purpose of ZocDoc. So why would I use this site again?

Very disappointed with their service and their customer support. In the last year, our company had $0 and no leads generated from ZocDoc. Our Annual subscription auto-renewed and I attempted calling to cancel and refund the money. I made 5 or attempts to get someone on the phone that could assist only to be told a refund is impossible. The supervisor agreed that our situation wasn't fair and we should be refunded, but the company policy will not allow for it. Buyer beware. ZocDoc is not out to help businesses or people. They only care about their money and will not help you when in need.

It's really annoying as a patient if you need to schedule or change appointments. I work a really long job and have a lot of things that pop up on my schedule. My doctors never have an issue changing my appointments if I need to b/c I've been with them a long time BUT if you change more than 1 or 2 appointments - ZocDoc locks you out as thought you're some kind of fraud and they make you call them and then prove that you're not. What terrible customer service. I've also left very good reviews for doctors and one very negative one with a dentist that I had problems with (felt like she was a used car salesman who tried to sell me procedures). ZocDoc actually CALLED me and effectively tried to question the legitimacy of my review and then ask me to take it down. How do you get real reviews?