Zocdoc

I drove 45 minutes to my appt, arrived and the office said this doctor is not accepting new patients and would need to reschedule me. I scheduled through ZocDoc for the first time and it will also be the last time! With gas in CA being $6.25 a gallon a round trip 90 min drive to not even get your appointment is not my idea of a well run company. I called them and they told me there was nothing they could do! I'm beyond irritated and highly disappointed in this "company" … never again!

This has been the most awful company I have every worked with, People send requests not in the right state, or never fill out intakes or submit ID's or no show and it COST YOU 70.00!
It is so wild. I would never in one million dollars ever ever associate or share with the company again.

This is an excellent idea. It offers busy patients the opportunity to schedule a doctor visit when the doctors' office is closed. It allows patients to see the doctor, office, and read reviews. The doctor gets patients.
The site works by doctors paying a monthly fee in order to be listed.
As a provider I have received many appointments and can say ZocDoc gave me a marketing advantage that I would not have been able to get on my own. But there are many issues that have hurt my office.
1-When a patient signs up they don't always provide insurance information. When they show up you find out you can't see them. The patients become upset because no visit and the doctor loses an appointment slot. I made ZocDoc aware, they said patients are busy and don't always have their insurance on hand. I advised ZocDoc to make it required but they refused.
2. Difficulty reaching patients. Patient will provide what they want: email, cell, home phone, or nothing. It's not always easy to contact a patient and unfortunately this is a big problem. We all need to improve on this one.
3. Trophies. Trophies are awarded when the doctor performs according to ZocDoc standards. I found out today that I lost some of my trophies, because I canceled too many appointments. (Well that's because of #1 and #2) So now that I have lost these trophies my clinic schedule will not appear as available - now I'm being penalized. I asked ZocDoc since when is this the practice and they told me it's something new - change made 2 months ago- I was never informed.
4. I am a 5 star provider on ZocDoc: Feels good but ZocDoc didn't make me a 5 star it's how we do business and care for our patients.
5. There are some many other issues but bottom line ZocDoc should improve their product, listen to doctor and patient feedback.
ZocDoc you are not 5 stars... By the way- I feel so strongly about ZocDoc that it made me search internet for reviews. This is my first online review ever.

Almost every time I've booked with ZocDoc, they have appointment times available that aren't actually accurate to what the office/doctor's hours are. The offices usually have to call me personally to reschedule. There has also been a few times where the doctors aren't actually covered under my insurance or there are extra charges. However, it isn't all bad. I have been able to look for doctors without having to hunt through multiple sites.

I signed up for one appointment via Zocdoc. That seems to have been enough to trigger NINE SEPARATE EMAILS (1. Welcome to Zocdoc, 2. Confirm your email, 3. Pending appt, 4. Confirmed appt, 5. Add your insurance [though I did that when I signed up for the appt], 6. Appt reminder, 7. Rate your visit, 8. Schedule your follow-up, and 9. Another rate your visit), as well as THREE TEXTS (1. Appt reminder, 2. Appt details, 3. Rate your visit).

Only "confirmed appt" and "appt reminder" should have been necessary. The clincher: I had to cancel because it turned out the dentist I had chosen wasn't in-network. (Edited to add: I'm lucky the doctor's office was doing their due diligence and called to double check -- looks like lots of others here have showed up and been charged out-of-pocket or found their appointment was never registered by the provider.) I canceled directly through their office. Zocdoc never registered the cancellation and kept sending me emails as if the appointment had gone forward. I have tried to unsubscribe, but they keep coming.

Some of their emails seem keen to market their product to me as a way of finding providers. This seems like kind of an underhanded use of addresses they collect from people who are just trying to sign up for doctors' appointments. I resent getting marketing plugs I did not sign up for and regret ever handing Zocdoc my email and phone number.

I wish more providers allowed you to schedule appointments online, but this is not the answer. Other reviews suggest that there are frequent coordination problems between Zocdoc and providers; I suspect that's because any kind of third-party service that works with thousands of providers will never be able to do the right kinds of checking to get everyone on the same page. Your appointments will be more secure and smoother if you contact your provider's office directly. Next time I'll just call.

This company is absolutely atrocious to work with for providers. I'm a provider & have wasted countless of hours dealing with this terrible company. They charge $70 per referral regardless of if the individual no shows, cancels, never responds to the provider, etc. if a client calls them, they proceed to start sending emails threatening & harassing providers over client REFERRALS that 99% of the time never even showed up for the appointment they requested for but Zocdoc still charged the provider for! Clients are allowed to get away with horrific treatment to providers (no shows, disrespect, false payment information, etc.) & ZocDoc also treats providers like complete crap. They make up random "policies" on a daily basis, never communicate them, then proceed to harass providers about it. They also allow no show clients to leave a review on your page if that client calls them to request it. They call themselves a "marketing" company but they literally try to control the provider's internal policies/procedures by threatening providers with being kicked off the site if they don't run their practice in the way ZocDoc tells them to(for example, they try to control & dictate to providers when they should send video links, when to collect consent forms -- they told us to collect the consent forms AFTER having the first appointment with the client, we told them no. No consent forms, no appointment --, etc.). I could literally go on & on & on. I have now started to put all my efforts in my own practices' marketing, SEO, campaigns, etc. & have started to slowly stop using their services. Providers beware!

Whenever it is suggested that I use a website instead of the telephone, I expect it to be easier than i find it. Usually it means leaving the computer to get pieces of information I wouldn't expect to need. When making an appointment, I don't expect to have to provide more than my name and desire for an appointment, reason for that appt. When on the phone, doc's phone person can ask if insurance, etc., info is the same. On website, it has to be provided. Just seems to be more time consuming than I expect.

My wife and I both suffer from chronic pain and have used ZocDoc with mixed results. However in the past month we've scheduled three appointments between us on ZocDoc, and in each case the physician's office has called us back to let us know the information on ZocDoc was wrong, either showing availability that wasn't accurate (meaning we didn't really have an appointment), or listing services the doctor doesn't provide (meaning we had an appointment with a doctor who couldn't help us). It's consumed a lot of time and been a major inconvenience. We won't rely on this site again.

I WA useS VERY SPECIFIC TO HELP OTHERS. I ALREADY WROTE A REVIEW AND NOW YOU'RE ASKING ME TO WRITE IT ALL OVER AGAIN. VERY POOR. SPECIFIED "CHIROPRACTOR" TO NO AVAIL
DOESN'T EVEN DESERVE A RATING?!

Using ZocDoc to find and book medical appointments is very user friendly. The site is aesthetically pleasing, easy to use, and is backed by an outstanding customer service team. ZocDoc always makes you feel as if your personal experience truly matters. However, I have yet to find a doctor that I continuously visit based on this site. I know that that is not a reflection of the site itself but more so with the doctors.

Its great! We recently moved here and needed new doctors. So far we've found two of them through Zoc Doc and it would have been much more difficult with out them.

I am the marketing coordinator at a general surgery practice and we used Zocdoc for a short period of time. It was a huge waste of $700 on it. Even if patients do not cancel their appointments, the office still got charged $70 per appointment made. This is outrageous considering it should be helping physicians and surgeons be successful in their practice. If a patient doesn't come in, they don't care and don't take responsibility and charge your practice regardless. They should set up a better system where we can verify the patient did or did not come to the scheduled visit so they can at least return a portion of the $70 back. They were unwilling to help us or understand our issue. It's completely ridiculous and not worth it. It is only built to help patients but not for the doctors who are trying to serve them.

Providers are billed $67 for each appointment made. This is even if the patient does not show or cancels the appointment after 24 hours.
LESS than half our patients from ZOCDOC do not come in and this raises the cost to over $150 per new patient. Insurance reimbursement is less than this and we lose money on each patient we see.

Changes to our service can only be made thru our Account Manager who has no phone number or email address. Messages left to him do not get returned.

CANCEL YOUR ZOCDOC ACCOUNT - you will get home earlier and have more money.

Our clinic has constant issues with ZocDoc no-shows, post-24-hour cancellations, and drug-seeking client behavior. This platform has been a huge waste of our time, energy, and resources. Zocdoc also has a zero-patient-fault policy and a no-refund policy for clinics. Based on these facts and the actual new patient realization rates we're seeing, the $70/booking, especially for small private pay clinics, feels predatory and like false advertising when it comes to ROI. Patients pretty much never cancel on their own within the 24-hour window. They no-show or cancel about 90% of the time in our case. This might not be the case for insurance-based practices, but for small, private pay clinics it's a nightmare. If the patient cancels on their own within 24 hours after booking, no charge. But if you try to call, e-mail, AND text the patient just 20 minutes after booking to confirm they are aware that you are cash pay and not in-network and they don't respond until the next day, or they never respond, you get charged $70 for all that urgency, time, and effort. Same with potential spammers/bots/bad e-mail or phone provided, etc. ZocDoc says we need to be more clear so no there is zero patient confusion when booking. Our private-pay policies and pricing are abundantly clear throughout our profile. The very top of our profile says "SELF-PAY/CASH-PAY, NO INSURANCE." We don't list any insurance as accepted. We registered as self-pay, etc. Notifications pop up informing the patient that we are "out of network," which I think confuses people, and should just say that we don't take insurance at all. The patient also has to sign forms acknowledging our private pay status and our pricing/rates immediately after booking the appointment. None of this helps, which leaves me dumbfounded. Most people on ZocDoc want insurance coverage and they ghost us or cancel when we tell them it's private pay. If they are one of the few who are kind enough to let us know they are canceling, they don't do it on the ZocDoc site that they used 1 time (we have to go in and do it for them), and they certainly don't do it within 24 hours, so we've usually already been charged. ZocDoc knows these statistics and one has to wonder if they are making fake appointments to rack up charges... That would be a GREAT business model. In any case, they are choosing not to fix a broken system simply to make a huge profit. They have no accountability and no skin in the game. We will be redirecting our marketing dollars into our own SEO efforts and using our own EMR booking features going forward. No more BS. If at any point things change for the better, I will gladly reconsider the platform and will update this review.

Aftee moving to a new city, I successfully used ZocDoc to find a good dermatologist and primary care physician in my healthcare network. Scheduling appointments was easy too. I'd co after using it again someday, but for now I'm set.

Website was great and very simple to use but the reservation time was not kept at the doctor. I still had to wait over an hour before being seen. If they plan to overbook it should be noted or advised as I am a user scheduling things in order to remain on a schedule but that made me late for my second appointment.

$#*! this website. Several appointments that I booked, it claimed my insurance was in network when in fact it wasn't at all. Had to pay out of pocket and not continue with any of the providers I was recommended. I need help. I'm still looking for care. All this website has done is provided false hope, wasted my $#*!ing time and money. Never using it again.

My complaint is with the commmercial itself how in the world would someone while going down their list of potential Dr's say one is to EDUCATED it makes her sound like a $#*! for something that was written for her by your company but of course that didn't matter to you let's make her sound like a $#*! it would go over most people head's let's not forget she is black so more than likely they want get it

Hidden fees, no transparency and extremely difficult to use. So so frustrating. Charged $100+ to get a consult with a doctor who couldn't even help my problem. No refund and got my account "black listed". Have tried it three times and just gets more disappointing each time. Doctor cancellations, being overcharged or being scheduled 8+ hours away from where I actually live. Horrible horrible website that is way too difficult to use.

The chiropractor I found here was too far from home... IN ANOTHER COUNTY, and was NOT worth all the traffic headaches of trying to get there (on time)! Also, the eye doctor I tried to make an appointment with... CANCELLED OUT ON ME FOR NO APPARENT REASON! So, I should be (just SLIGHTLY!) MORE CAREFUL when using this online service to find and make appointments with any health care provider who accepts my insurance... IN MY OWN COUNTY (I live in Broward Co., here in Florida.)!:-(

Zoc doc is a great site for finding a doctor. Hands down, quick, easy, convienent and great. I just don't get why I get hit up by recruiters all day to work in inside sales their via LinkedIn. I get it, I'm a well established sales person and I had friends that work there. Honestly all the reach outs for jobs to me makes me want to stop using the services. Trust me I love the convienence but at some point getting reached out to so much questions the stability

I love being able to go online to schedule my appointments and not have to call, be placed on hold, then schedule. The only issue I had was completing my medical background online and getting to the doctor's visit and them telling me they didn't have the information I had already completed. If the information was sent over to the doctor ahead of time, I would have given it 5 stars.

I made my dental appointment online with Zocdoc, but it never went to the actual dentist. The app even changed my requested time by half an hour and then confirmed it. I showed up for my dentist appointment, and they had no idea I was coming. What a horrible waste of time!