The website seems simple to navigate but finding a doctor is VERY difficult and limited. I ended up having to use other options to find someone to speak to that's in- network to my insurance seeing as %99.9 are out of network.
Horrible. They sign you up for a hefty upfront fee. They promise sending you patients and nothing happens. When you try to get hold of someone they run you around forever. Apparently no one is available to help you after they take your money. Don't waste your hard earned marketing money on this company.
I think that while ZocDoc does have some utility -- i. E. reminding patients of upcoming appointments, overall, I think the site is cheesy and unprofessional. First of all, I think the graphics are silly and undignified. But what's worse is that this site "pushes" other medical professionals and trolls for patients. The dentist I go to can exist in his own right. He does not need this ZocDoc thing that only detracts from his own inherent dignity, skill and professionalism.
We moved from New York to Virginia in July. We did not know any doctors here.
I consulted ZocDoc and it put me in touch with a family doctor who is a member
Of the Novant Health System. He has referred me to other doctors within and
Outside the system. It has gone very smoothly. I am quite pleased.
As a dental provider, this seems to work just fine if you are on most fee schedules. Over half of the fee schedules we see pay less than medicaid. So I cannot recommend zocdoc unless you are on a great many fee schedules, have low overhead and lots of low paid employees. I wish I had my $3000 back.
I trust ZocDoc to make finding a doctor on my insurance plan and booking my first appointment. It makes life extremely easy to just have a list of all doctors supporting my insurance just instantly available, and then book the appointment and even fill out all my initial paperwork online beforehand! Then, you can rate the individual doctors and look at reviews. Seriously, best thing ever.
I've been using Zocdoc for a few months now and admittedly did call to confirm my appointment when I first started using it... Just because it was a bit weird for me. But that was then. Haven't had an issue making an appointment. Maybe because the office is familiar with the process. All and all, been great so far.
So I got on this website because I was told that you could see a psychiatrist virtually because I just lost my grandfather and I was not grieving well and I was highly depressed and needed help. Within a two week period four different doctors (2 psychiatrists and 1 obgyn) canceled on me. This company is clearly a scam because I have yet to see a doctor keep an appointment from this company. Beware I would not share any health information with this company who knows how they are utilizing it because they are definitely not using it to help people. This company really needs to be shut down what they are doing is illegal and it's harming people that are already dealing with difficult issues and illnesses. They should not be able to still operate. You cannot treat people this way and expect to stay in business. I would not use them if I were you, clearly at 3.77 stars I'm not the only one with this issue so obviously it's a company wide problem not a customer problem.
Hi there, Amber, we're troubled to hear that this was your experience with the appointments you've booked on Zocdoc. This is not how Zocdoc is intended to work, as providers do guarantee their availability and all information they list on their profiles! We want to look into this a bit further. I'm very sorry for your loss as well. If you're willing, please give us a call at (855) 962-3621. We look forward to hearing from you and helping you find the healthcare you deserve.- The Zocdoc Service Team
ZocDoc is so easy and quick to use. I'm able to choose a doctor based off of what other patient's reviews, which is a huge help. Plus booking is incredibly simple. I don't have to wait for the doctor's office hours to make an appointment. Just a click and I'm done.
ZocDoc us a very informative site. I found a few doctors on this site. There are profile pictures of doctors posted with reviews from their patients on it. The patients also rate the doctors bed side manner and if doctor took time to speak with them about the issue at hand.
I booked an appointment for Physicians & Midwives office... before logging in it showed me 1 specialist had a lot of availability, but once I logged in all the availability had turned into unavailable.
Hi there Myi,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Zocdoc is an excellent site to help find a doctor or specialist in your neighborhood. We had to move twice in one year and due to health issues needed to find new doctors near our homes. Just put in your zip code and what kind of doctor you are looking for.
Needed to make an emergency appointment with my Doctor during the weekend so went to the site, made an appointment online and it was confirmed Monday morning.
Can't ask for better treatment than that!
This is a great site to find a doctor who is accepting new patients and/or accepts my insurance. Patient reviews of doctors are also very useful in helping me decide if a particular doctor will work for me.
After I had a bad experience with one of MD doctor, and left a bad review on the Zocdoc website. However, within hours, the published review was deleted! We then learned from others that this website only keeps good reviews, and deletes all the bad reviews, if the client pays an annual fee of $3000. So do not trust the Zocdoc website, they cheat on the patients and are dishonest.
Hi Yuan,
We are terribly sorry for your poor experience with this office. We definitely want to make sure your voice is heard! Please give us a call at (855) 962-3621 so that we can get to the bottom of this, and make sure your review is posted to the site.
In health,
Mary M.
ZocDoc Service Team
ZocDoc takes sometime that is historically complicated, un-exciting, un-appealing, and otherwise un-easy, and turns it into a seamless, convenient, and intuitive process. I remember how difficult it was to decide on my healthcare providers before I started using ZocDoc. I love how easy they make it stay healthy.
Company run by young and inexperienced workers and leaders. Sales representative and so called managers are all in their early 20's which are not matured enough to understand intricate human relationship, let alone run a successful team that deal daily with human relationship with independent practices and patients.
My biggest gripe with them was their dishonesty.
One of their reps called our clinic stating they were were referred to us and were looking for a Primary Care Physician. In good faith, we returned their call as we would any prospective new patient.
For a company to attempt to start a relationship with that sort of dishonest and misleading lead-in is a sure attempt to run far, far away.
I moved house and had huge issues finding an OB and a Dentist. ZocDoc made it really easy for me and found doctors in my area. They also gave me a $5 amazon voucher when my appointment time got changed by the dentist. I also recommended ZocDoc to my colleague and she said it was the best thing ever. Thank you!
Aftee moving to a new city, I successfully used ZocDoc to find a good dermatologist and primary care physician in my healthcare network. Scheduling appointments was easy too. I'd co after using it again someday, but for now I'm set.
Overview
Zocdoc has a rating of 2.6 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Hi there, I'm sorry to hear we don't have many providers in-network with your insurance at this time. Providers are in control of the insurances that they display as in-network on their profile so I would encourage you to check back soon as we are adding more providers every single day. If you need any assistance, please contact us at service@zocdoc.com or at 855-962-3621. We want to ensure you can get the care you need. - The Zocdoc Service Team